User's Manual

10. Warranty Information

Refund and Replacement Policy

Essel-T Co., LTD. ("Essel-T") guarantees refund and replacement as the following conditions.

- Refund can be requested within 7 days of the delivery date (subject to actual date the product was received)

- Replacement can be requested within 14 days of delivery date (subject to actual date the product was received)

Please contact REMOVU Support Team or the authorized distributor of REMOVU from whom you purchased your

product for more details. If you request refund or replacement to Essel-T directly, you will be required to ll out a

Repair Form which should be sent to us with the defective unit.

A refund will be provided as the following conditions:

1. Within 7 days of delivery, if the product has not been activated and is still in new or like-new condition;

2. Within 7 days of delivery, if the product has a manufacturing defect;

A refund will NOT be provided as the following conditions:

1. The refund was requested beyond 7 days of delivery;

2. Product returned for refund does not include all original accessories, components, and packaging or any item is

not in new or like-new condition, i.e. with cracks, dents or scratches;

3. Proof-of-purchase or receipts are not provided, or are believed to have been forged or tampered with;

4. Product defects or damage has been caused by unauthorized use, modication of the product, including

accident, improper storage, exposure to moisture, entry of foreign bodies (e.g. sand or dirt), neglect, or unusual

physical, electrical or electromechanical stress;

5. Damage was caused to the product by external causes such as collision with an object, re, ooding, dirt, wind-

storm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical

source;

6. The product has not been sent back to Essel-T within 7 days after refund conrmation from Essel-T;

A replacement will be provided as the following conditions:

1. Within 14 days of delivery, if the product has sustained damage in delivery process;

2. Within 14 days of delivery, if the product purchased does not match the original description of the product in one

or more signicant respects;

3. Within 14 days of delivery, if the product has a manufacturing defect(s);

A replacement will NOT be provided as the following conditions:

1. The replacement was requested beyond 14 days of delivery;