Instruction Manual

Page 19
500IH-I05-020320
CUSTOMER CARE
In the event you should require spare parts, please order through your ESSE
dealer or by contacting Esse via telephone [phone]) or our website,
www.esse.com.
Should you have cause for dissatisfaction with your cooker, you should
contact your ESSE dealer, who will, in most instances, be able to offer you
immediate assistance. You will be required to give the following details.
o Your name, address and postcode.
o Your telephone/contact details.
o Clear and concise details of the fault.
o Model and serial number of the cooker (found on panel at rear).
o Purchase date (please note that a valid purchase receipt or guarantee
documentation is required for in-guarantee service calls).
We will then check that we have an accurately completed warranty card, if
not then any work carried out may be charged.
We will assess the nature of the complaint and either send replacement parts
for your dealer to fit, send an engineer to inspect & report, or send an
engineer to repair. If the fault is not actually due to faulty workmanship but
some other cause such as misuse or failure to install correctly, a charge will
be made to cover the cost of the visit and any new parts required, even
during the warranty period. Home visits are made between 08.30-1700 hrs
Monday to Friday, and are arranged for either a morning or afternoon
appointment.
To dispose of the stove after the product life has expired, please observe the
following information:
o Dispose of the items correctly i.e. separate the parts to be disposed of in
material groups.
o Always dispose of items in a way that is as sustainable as possible and
that is in line with the current environmental protection,
reprocessing/recycling and disposal technology.