Use Instructions

TITLE: Neteera 130H/131H IFU
RELEASE DATE: 22-Mar-2021
DEPARTMENT: Product
EFFECTIVE DATE: 22-Mar-2021
NUMBER: IFU-000
REVISION: 1.1
Confidential
Page 26 of 26
9. TROUBLESHOOTING
Issue
Possible reason
How to fix
The screens of the UI are greyed out
and no vital sign is demonstrated
Software launch issue
Re-activate the Neteera software
– follow the instructions on part
3.2 “operating the software” in
this manual
After clicking the start button,
Neteera’s UI is not displaying any
vital signs
The main unit
connection issue
Check the cable connection to
the Neteera 130/131H and the
PC/laptop, and then re-activate
the Neteera software – follow
the instructions on part 3.2
“operating the software” in this
manual
Heart rate or respiratory rate (or
both) are not streaming on the right
part of the screen, and some numeric
parameters related to them are not
displayed
The signal is not stable
or reliable
The Signal was not reliable
“Session failed – Error description:
Low session quality, please restart
the session” message displayed
instead of session results (after the
session was stopped)
Low signal quality
Usually due to excessive patient
motion)
“Session failed – Error description:
Session was too short, please restart
the session” message displayed
instead of session results (after the
session was stopped)
Session too short
Session running time was shorter
than 30 seconds
USB symbol is flashing on the screen
USB cable connection
issue
Check the USB connection and
inspect the cable for damage. In
case the USB cable needs to be
replaced, kindly contact the
Support team, as a new
configuration should apply.
For any question or help during the installation/operation of the system, contact our FAE
representative or [e-mail]