Technical data

Phoenix

Getting Started Guide

» In Windows XP, the default location C:\Program Files\Phar-

sight\Phoenix\application\Services\Licensing.

» In Windows Vista, the default location C:\Users\username>\App-

Data\Local\VirtualStore\Program Files\Phar-

sight\Phoenix\application\Services\Licensing.

If the license was not added, Phoenix displays different error messages

depending on the problem.

If the authorization code was not entered correctly, Phoenix displays the

following message:

If the network connection cannot be established, Phoenix displays the fol-

lowing message:

The license server settings are static and cannot be changed.

• Click the Test button to make sure the server connection can be established.

Note: If Windows displays the error message 10019, Cannot Connect to Server, then

your network environment might be blocking Phoenix from accessing Phar-

sight's licensing server. This can be due to port 5094 being closed. Request

that your IT department open port 5094, or go to “Manual activation:” on

page 30.

Off-line activation using a Pharsight Web site:

Off-line activation allows users to activate Phoenix by installing a license code.

• To confirm the acquisition and installation of the license, select License

Management in the Licensing menu.