User's Manual

ESP Systems Manager User Manual 9
Managers can immediately re-position the team to address the situation. Hosts will be relied on
to assist in reacting to these alerts.
Associate ESPs
ESP DEFINITION RESPONSE
I’VE BEEN SAT
You’ve been sat! Get to that table quickly and
welcome them to the
restaurant. Deliver the WOW
Step.
GUEST ESP
Your Guest Needs You! Quickly check in with the table
by recognizing that they have
ESP’d you.
DRINK READY/RUN
ESPs you that your drinks are
up. When the image is
reversed (light on dark), your
drinks have been run.
Run your drinks when they are
ready.
Return to table that has drinks
and continue the next step of
service.
FOOD READY/RUN
ESPs you that your food is
ready or has been run (if a
reversed light on dark image
shows).
Run your food when it is
ready.
Quality Check the table when
the food is run.
911
911 will appear under the
Drink or Food ESP when there
are a lot of items at the bar or
in the kitchen that need to be
ran. This goes to ALL
watches.
Make yourself available to
help run.
86
86 will appear under the drink
or food ESP when the Bar or
Kitchen is out of an item.
Go to the Bar or Kitchen to
find out which item is
unavailable.
BUDDY
This will be followed by an
ESP that your neighboring
section needs you to help with.
You will either accept or reject
the buddy by pushing the left
or right bottom button on your
watch. (See Watch Features)
BUSSING
ESPs the Busser and Host as
soon as a Hub on a table is
shot to Bussing.
The Busser/Host should bus
the tables in the order they
come in to maintain smooth
flow of the restaurant.
It’s critical that all associates respond appropriately to the ESPs they receive. Coach the
associates in real time to change their traffic and behavior patterns to be more appropriate to the
needs.