User`s guide

User’s Guide Special keys
F.11
Line keys
If some of your programmable feature keys have been programmed as line keys (or you can program
line keys using PROGRAM 2), press an unlit key to access the line. An outside call transferred to your
station can be answered by simply lifting the handset or pressing SPEAKER. You do not have to press
the line key. The LED indications for the line keys are:
LED Line status LED Line status
Solid red In use Blinking green Ringing at your station
Solid green Connected to your station Slowly blinking red On hold by another station
Blinking red Ringing at another station Slowly blinking green Held by you
Note: Dialing 9 (or 8 or 71–76) to be assigned a line automatically is always available.
Privacy release
This feature makes it easy to “conference-in” on a call: just press a line key assigned to the outside line
the call is using, and you’ll automatically join the call.
1
Private line
If a private line has been assigned to your station, you must have a line key programmed (see pp. C.2–
C.3) in order to access it.
Optional features
The following optional features may be accessible from your station. See the Administrator for details.
In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use
the feature. In some instances, you must use a programmable feature key to serve as an on/off key for
the feature (see “Programmable feature keys,” page C.2).
Notes: In the codes below, XXX = ACD department number and YYY = extension number.
Codes tinted gray are the only codes that can be programmed on a 12-Key Feature Phone.
Code(s) Key usage Page Code(s) Key usage Page
199 Overhead page E.13 569 Background announce F.13
560 Manual day/night/holiday mode F.11 570 Conference
561 Service observing F.12 571 Personal greeting 1 F.13
5XXX ACD agent log on/off I.1 572 Personal greeting 2 F.13
562 ACD agent wrap I.1 573 Personal greeting 3 F.13
563XXX ACD administrator I.1 574 Missed-Call Key F.13
564 Headset operation F.12 575, 576 Virtual Answer Keys F.14
565 Call forward F.12 577 QuickPage F.14
565YYY Call fwd. to specific extension F.12 578 Mute/DND
566 Redial 579 Voice mail
567 Call-forward/no-answer E.8 580 Override ring F.9
568 Message monitor key F.10
(Continued)
1
This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature
on your phone system, contact your System Administrator.