User`s guide

User’s Guide ESI Feature Phone operation
E.9
Call forwarding/off-premises
You may
1
also be able to call-forward to an outside number. This is called call forwarding/off-premises.
When this is set, outside calls that are directed to your extension will be forwarded to the outside
number. If the call isn’t answered
2
in time, the caller will be routed to the extension’s voice mailbox.
To set:
1. Press CFWD (or dial 5 6 5).
2.
Enter the number (including the line group access code, such as “9”) to which you’re forwarding.
3. Press # to confirm.
Example: To call forward to 214 555-4141, press CFWD (or dial 5 6 5) and dial 9 2 1 4 5 5 5 4 1 4 1 # .
To cancel:
1. Press the CFWD key (or dial 5 6 5)
2. Press

to cancel.
Call forwarding/no-answer/off-premises
You may
1
also be able to call-forward/no-answer to an outside (“off-premises”) number. This is called
call-forward/no-answer/off-premises. When this is set, outside calls that are directed to your
extension will ring for a predetermined time, and then be forwarded to the outside number. If the call
isn’t answered
2
in time, the caller will be routed to the extension’s voice mailbox.
To set or cancel:
1. Dial 5 6 7 (or press an assigned call forwarding/no-answer programmable feature key; if necessary,
review the instructions on page E.8).
2.
Enter the number (including the line group access code, such as “9”) to which you’re forwarding.
3. Press # to confirm.
4. Press a scroll key ( or ) to select either ENABLE or DISABLE for call forwarding/no-answer.
5. Press # to confirm.
Note: If your system is using IVX Presence Management, consult the IVX Presence Management User’s Guide
(ESI part # 0450-0793) to learn about additional, special functionality that may be available to you.
If you’re not sure whether your system is using IVX Presence Management, consult your System
Administrator. For more information about IVX Presence Management, visit www.esi-estech.com/presence.
Note: If your system is on a PRI (ISDN Primary Rate Interface) line, and an outside caller is forwarded
off-premises to you (e.g., your cell phone when you’re away from the office), you can view his Caller ID
3
when you have set either call forwarding/off-premises or call forwarding/no-answer/off-premises.
1
Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller
for more information.
2
You must press 1 to answer the forwarded call (just as with off-premises “reach-me”; see page D.3).
3
For such external viewing of this data, the off-premises phone must have Caller ID service. (All cellular phones and service plans
include Caller ID service.)