User`s guide

ESI Feature Phone operation User’s Guide
E.6
. . . to another phone number (trunk-to-trunk transfer)
Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS
WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED
TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER
COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.
Blind transfer
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 71–
76), and then the telephone number to which you want to transfer.
2. Hang up immediately to perform a blind transfer. Now both outside lines are connected via a
trunk-to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g.,
perhaps you received a busy signal at the remote end, or the recipient simply won’t take the call),
just press FLASH. This disconnects the second outside connection, returning you to (and removing
from hold) the original call.
Supervised transfer — announcing the caller to the called person
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 71–
76, and then dial the telephone number to which you want to transfer.
2. Don’t hang up; instead, wait until the called person answers.
3. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
4. Hang up, completing the supervised transfer. Now both outside lines are connected via a trunk-to-
trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g.,
perhaps you received a busy signal at the remote end, or the recipient simply won’t take the call),
just press FLASH. This disconnects the second outside connection, returning you to (and removing
from hold) the original call.
. . . to a voice mailbox
Transferring a caller to a mailbox to leave a message
1. Press VOICE MAIL and the appropriate station key — or, if your phone has no station key
programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the
extension number.
2. You and the caller will be connected to that user’s personal greeting. You may choose either to
hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you
have placed the caller into the correct mailbox).
Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy
of the message, you will automatically be disconnected at the record tone.
Transferring a user to his/her own mailbox for message pickup
You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-up by
pressing VOICE MAIL
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and the appropriate station key, or dialing the mailbox number and hanging up.
. . . to the main greeting
To transfer an outside caller to the main greeting, press VOICE MAIL and hang up.