User`s guide

ManualsBrandsESI ManualsConsumer electronicsIVX X-Class

ACD agent operation.................................................................................................................................................I.1

Programming the agent log-on/off key ........................................................................................................................................................I.1

Wrap mode ....................................................................................................................................................................................................I.2

LED indicator..................................................................................................................................................................................................I.2

Display indications.........................................................................................................................................................................................I.3

While logged on: no DND, monitor mode or call forward...........................................................................................................................I.3

Call waiting .....................................................................................................................................................................................................I.3

ACD administrator key..................................................................................................................................................................................I.3

Analog stations.........................................................................................................................................................J.1

Caller ID.........................................................................................................................................................................................................J.1

Placing calls ..................................................................................................................................................................................................J.1

Transferring calls ..........................................................................................................................................................................................J.2

Conference calling........................................................................................................................................................................................J.2

Call forwarding ..............................................................................................................................................................................................J.3

Call hold.........................................................................................................................................................................................................J.3

Paging............................................................................................................................................................................................................J.4

Call pick-up....................................................................................................................................................................................................J.4

Voice mail operation from an analog station ..............................................................................................................................................J.4

Analog station programming........................................................................................................................................................................J.7

Index