User`s guide

User’s Guide ESI Feature Phone operation

E.5

Direct station selection

Programming some of the programmable feature keys (see pp. C.2–C.3) as station keys will provide

direct access to those stations as well as providing lamp information as to their status. The station keys’

LEDs indicates the status of the station assigned to each key:

If a station key’s LED is . . . The station assigned to that key is . . .

Unlit Available; currently unused

Red; steadily lit In use

Red; blinking Ringing from another call

Green; steadily lit Connected to you (including via voice mail)

Green; blinking Ringing from your call

Amber; steadily lit In DND mode

To call another station programmed into one of your station keys:

1. Press an available (unlit) station key.

2. The called station will sound a short ring followed by a double connect tone.

3. The phone system will activate the called station’s speakerphone (or the station will ring if that

station’s user has hands-free answer disabled).

4. To disconnect when finished, do one of the following:

• Replace the handset.

• If in hands-free mode, either press the station key again or press SPEAKER.

• Press RELEASE.

If you press a key for a station that’s in use (red; steadily lit), you will “camp onto” the station, where its

Feature Phone’s display will tell its user that you’re waiting (see “Call waiting,” page E.10).

If you press a key for a station that’s in DND (amber; steadily lit), you’ll be forwarded directly to the

person’s mailbox.

Transferring an outside call . . .

. . . to another station

Blind transfer

1. While connected to an outside call, press a station key (or press TRANSFER and then dial the

extension number).

2. Hang up immediately to perform a blind transfer.

Note: If the called person does not answer, the caller will be forwarded either to the called person’s

mailbox or another destination the Installer has programmed.

Supervised transfer — announcing the caller to the called person

1. Do not hang up (as in “Blind transfer,” above); instead, wait until the called person answers.

2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)

3. Hang up.

Note: If the transferred-to person does not answer in step 1, press the station key again or press FLASH

to be reconnected to the original caller.

If your phone system is using IVX Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the

building using your electronic key; for more details, refer to the IVX Presence Management User’s Guide (ESI part # 0450-0793).

If you’re not sure whether your system is using IVX Presence Management, consult your System Administrator. For more

information about IVX Presence Management, visit www.esi-estech.com/presence.