User`s guide

User’s Guide Voice mail operation
D.13
Virtual Mailbox Key
To help monitor that all messages have been picked up, you can program a programmable feature key
on any ESI Feature Phone as a Virtual Mailbox Key for the group mailbox. When new messages exist,
the key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable
feature key with VOICE MAIL

followed by the mailbox number (see “Programmable feature keys,”
page C.2).
Optional voice mail feature: Cascade paging mailboxes
Important: This is a special, optional feature not explained in the tutorial. Be sure to get your cascade paging
mailbox number from the Administrator.
A cascade paging mailbox pages up to three designated numbers (of up to 24 digits each) in a
sequence called a cascade.
If a cascade paging mailbox receives a new message, the ESI phone system will page the first number
for a set number of times. If it receives no response, the ESI phone system then pages a second
number for a set number of times. If, again, there is no response, the ESI phone system pages the third
paging number; and the system will then page all three pagers, in sequence, until someone does finally
retrieve the message. This is useful for a variety of individuals who must be “on-call” after hours, such
as doctors, plumbers, technical support representatives, wrecker drivers and volunteer fire fighters.
Programming your cascade paging mailbox
Press PROGRAM

followed by the cascade paging mailbox number. You will be prompted for
recording mailbox greetings; password administration, programming the pager numbers and intervals;
and accessing previously deleted messages.
To set the pager numbers, you will be prompted to enter each paging number and the number of times
that it is to be paged before the next paging number is also paged.
Note: Enter only the paging number; do not include the line access code (9, 8 or 71–76). Use the  scroll
key to enter special characters; use the

scroll key to backspace. You also can use the scroll keys
to view the number after it’s saved. To change the number, you must delete it and then re-enter it
as desired.
Note: For those situations where more than one cascade paging mailbox is in operation, the ESI phone
system automatically sends the mailbox number to the display of a digital pager, to indicate which
mailbox has new messages.
Retrieving cascade paging mailbox messages
Retrieving messages when off-premises
1. Call the main number.
2. If the auto attendant main greeting answers, press

and the cascade paging mailbox number.
If a live operator answers, have the operator transfer you (by pressing VOICE MAIL and

,
followed by entry of the cascade paging mailbox number).
Retrieving messages when using an ESI Feature Phone
Press VOICE MAIL

and then enter the mailbox number.
Virtual Mailbox Key
See “Virtual Mailbox Key,” page D.6.
Message Recycle Bin (un-delete)
See “Message Recycle Bin,” page D.9.