User`s guide

Voice mail operation User’s Guide

D.2

Personal greeting keys

You can program a programmable feature key as a personal greeting key for any one of the three

personal greetings (see page F.13). Once created, this shortcut can then be used to activate the

associated personal greeting (the key’s LED will glow green and the greeting played as confirmation).

Note: To re-record this greeting, press RECORD while the confirmation is playing and follow the prompts (on

a 12-Key Feature Phone, which has no RECORD key; press PROG/HELP 1 3 1 from idle).

Leaving messages . . .

If you call another station that is DND, busy or does not answer — or if you call a special mailbox (such

as a guest or group mailbox) — you will be transferred to the mailbox. You can skip the mailbox’s

personal greeting by pressing 1; this takes you directly to the record tone.

. . . directly in another user’s mailbox

The procedure for going directly to another user’s mailbox

without ringing his/her extension depends

upon whether you have that user’s extension set as one of your station keys:

• If you do, press VOICE MAIL and then the person’s station key.

• If you don’t, press VOICE MAIL and TRANSFER and then dial the extension number.

Either will connect you directly to that user’s personal greeting.

. . . in several users’ mailboxes using a Quick Group

You can leave a direct message in several users' mailboxes at the same time by pressing VOICE MAIL

and the desired station keys — thus creating a Quick Group. You can also move messages or

recordings to a Quick Group in the same manner.

Notes: You can use only station keys to select the additional mailboxes for Quick Groups.

If you have a department programmed as a station key, pressing VOICE MAIL and then the

department’s station key will leave a message for all members of the department.

You also can leave messages in mailboxes (such as guest mailboxes) that don’t have extensions associated with them.