User`s guide

User’s Guide Voice mail operation
D.1
Voice mail operation
Your phone system provides accurate and timely messages. Others will become more comfortable
leaving you voice messages if you promptly retrieve and respond to your messages.
VOICE MAIL key
On a 48-Key or 24-Key Feature Phone, use the blue VOICE MAIL key for direct access to all voice
mail features, such as picking up messages or transferring directly to mailboxes.
Warning: To use voice mail from a 12-Key Feature Phone, you must assign key code 579 to a programmable
feature key (see “Programmable feature keys,” page C.3, and “Optional features,” page F.11).
Failing to do so will disable the mailbox. (When you try to access a disabled mailbox, the system
will notify you that it’s disabled.) You still can retrieve previously left messages and access user
programming, but the mailbox won’t be able to receive new voice messages. Therefore, to enable
the mailbox, assign key code 579 to a programmable feature key.
Personal greetings
Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx.
Dial 0 to reach the operator or begin recording at the tone.” You can record up to three different
personal greetings in your own voice indicating your availability to return calls.
Examples
Sample greeting 1: Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial
zero to reach our operator, or leave me your name, number and message at the tone and
I’ll get back to you as soon as I can.
Sample greeting 2: Hi, this is [name]. I’m out of the office. You may dial 1 2 2 for my assistant or, if you
prefer, you may leave me a voice message at the tone — I’ll check in regularly — or, if it’s
important, dial 2 now to leave me an urgent message that will page me automatically.
Sample greeting 3: Hi, this is [name]. I’m away from my desk at the moment. To have me paged, dial 3.To
reach the operator, dial zero. Otherwise, leave your name and phone number at the beep
so I can return your call.
Depending on auto attendant usage and your personal preferences, you may wish to include one or
more of these options in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or “beep”)
2 To mark this message as urgent (see “Urgent messages,” page D.9)
3 To page the person for whom the caller is leaving a voice mail message
4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’ page D.3)
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8 To the main greeting (if your system is using the auto attendant)
XXX An extension number of another user
You can change any personal greeting as often as necessary, by just recording over a previously
recorded personal greeting.
Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all
the greetings not only doesn’t revert to the initial default greeting, it also will turn off your mailbox.
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If your system is using IVX Presence Management, consult the IVX Presence Management User’s Guide (ESI part # 0450-0793)
to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using
IVX Presence Management, consult your System Administrator. For more information about IVX Presence Management,
visit www.esi-estech.com/presence.