IVX S-Class Administrator’s Manual 0450-0458 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI specializes in telephone systems for the small to mid-size business. Since its days as a small start-up, ESI has enjoyed exceptional stability and growth while maintaining its dedication to small company values — including the need to take care of the most important part of the equation: your business. ESI pioneered the all-in-one telephone and voice mail system.
Table of contents Administrator programming................................................................................................................................... A.5 Administrator duties .....................................................................................................................................................................................A.5 Telephone system features......................................................................................................
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IVX S-Class Administrator’s Manual Administrator programming Administrator programming You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while the system is operating). Read the S-Class User’s Guide first. Programming features require a clear understanding of user interface and application.
Administrator programming IVX S-Class Administrator’s Manual • Conference calling — Includes eight conference bridges, and a conference may contain up to four parties, so the IVX S-Class system can support two conferences of four parties each. Analog phones on the system also may be parts of conferences. • Esi-Dex speed-dialing — Calls any number using three separate lists (personal, station, and 1 2 system); uses Caller ID information or direct keypad entries.
IVX S-Class Administrator’s Manual Administrator programming Voice mail features ™ 1 • Quick Groups — Makes it easy to leave voice mail messages for several users. • Quick Move — Records a conversation into another user’s mailbox. • Virtual Mailbox Key allows easy monitoring of a second mailbox. • Different mailbox types, including cascade, guest, and broadcast. • The IVX 42s with Integrated Answering Machine can record up to two simultaneous calls.
Administrator programming IVX S-Class Administrator’s Manual System programming overview The following menus show the programming functions available on the S-Class systems. For a S-Class system with four-port or two-port voice mail, refer to Programming menu for four port and six port SClass. For the S-Class system with Integrated Answering Machine™, refer to Programming menu for SClass with Integrated Answering Machine.
IVX S-Class Administrator’s Manual Administrator programming Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter # #). To... Press ... Enter # Back up (i.e.
Administrator programming IVX S-Class Administrator’s Manual Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
IVX S-Class Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator passwords These functions will display the existing password and prompt for entry of a new password. The passwords can be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator Password. Only those functions listed in the Administrator manual can be programmed via the Administrator Password.
Function 1: System parameters IVX S-Class Administrator’s Manual Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either ▼or ▲). 3. Enter a new date in an eight-digit format, including leading zeroes.
IVX S-Class Administrator’s Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page C.1).
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IVX S-Class Administrator’s Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 32: Extension feature authorization The Administrator can allow or deny many extension features on an extension-by-extension basis.
Function 3: Extension programming IVX S-Class Administrator’s Manual 8. Trunk-to-trunk — If enabled, this feature allows manual trunk-to-trunk transfers. While connected to an outside call, the user can press TRANSFER, dial an offsite number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. Note: 1 After the system dials the external forwarding number, a prompt will be played saying, “You are receiving a forwarded call. Press any key to accept.
IVX S-Class Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for the IVX 42s to consider the mailbox active.
Function 5: Voice mail programming IVX S-Class Administrator’s Manual Below is an example of a completed Programming Worksheet, showing the sequence of programming: 1. MB 300 302 2. Name Dana Literature 3. Type Guest Info 4. CF day 5. CF night X/MB/ID X/MB/ID Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–309. 2. Name — The mailbox name is used for the display, reports, and as a programming aid.
IVX S-Class Administrator’s Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes including MB501 on the S-Class with Integrated Answering Machine, the system can be programmed to call an off-premises number or another extension to deliver messages or dial to an external commercial paging network to activate a user's pager.
Function 5: Voice mail programming Code # ½ F P IVX S-Class Administrator’s Manual What it produces # DTMF tone ½ DTMF tone Flash hook 2-second pause To insert a special code, press the right scroll key (▲) to select the desired special code: # , ½ , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry. Use the down arrow key (▼) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the number.
IVX S-Class Administrator’s Manual Function 5: Voice mail programming Function 56: Cascade paging mailboxes1 In addition to individual mailbox paging, the IVX S-Class system can support up to 10 cascade paging mailboxes (520–529). These can be assigned to anyone who requires escalating levels of paging beyond the single level available in all user mailboxes.
Function 5: Voice mail programming IVX S-Class Administrator’s Manual Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager-dialing pause as programmed in Function 552 (see page D.4). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1. Enter the mailbox number (520–529). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 1–1440.
IVX S-Class Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting1 The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. • Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to re-record. Default: “Thank you for calling.
Function 6: Recording IVX S-Class Administrator’s Manual Each programming step is defined as follows: 1. Extension number — Enter the extension number for the directory name. 2. Record name — Press 1 to begin recording and press 1 again when finished. Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory.
IVX S-Class Administrator’s Manual Function 6: Recording Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6. Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source. To turn live MOH volume completely off, turn off volume at the source. E.
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Index Administrator Duties, A.5 Alphanumeric characters, entering, A.10 Esi-Dex, B.3 System speed dial, C.1 Function Function 3 — Extension Programming, C.1–B.4 Functions Function 1 — System Parameters, B.1–A.10 Function 5 — Voice mail programming, D.1–D.3 Function 6 — Recording, E.1–E.3 Integrated Answering Machine, D.2 Mailboxes Guest/info, D.1–D.2 Password, Administrator, B.1 Programming Accessing user station programming, B.1 Keys, A.9 System, A.8 System fixed numbering plan, A.10 Recording, C.
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