User`s guide

IVX X-Class Administrator’s Manual Function 6: Recording
E.1
Function 6: Recording
Function 61: Re-record system and auto attendant branch prompts
The IVX X-Class system plays the
system prompts
to an outside caller at different points in the call
routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may
re-record them, if preferred — e.g., in a different voice or with different instructions.
The
auto attendant branch prompts
(such as the main greeting or sub-menus) are also recorded here
— enter the branch ID number as the prompt number.
For both system prompts and branch prompts, the maximum record length is five minutes per prompt.
Recording a prompt
1.
Practice the prompt by recording and re-recording (start and stop by pressing
1
).
2.
When satisfied with its quality, press
#
to confirm.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.
System prompts
•
Busy Prompt: 530
— Plays to the outside caller if an extension is busy.
Default:
"That extension is busy.”
•
No Answer Prompt: 531
— Plays to the caller if an extension does not answer.
Default:
"That extension does not answer.”
•
Hold Prompt: 532
— Plays to the caller who makes a menu selection or enters an extension number.
Default:
"One moment, please.”
•
Q/Z Prompt: 534
— Plays to a caller who has selected an alphabetic directory; instructs the caller to
press
1
for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the
end of the first directory prompt (but only if a name in the directory starts with a Q or Z).
Default:
"For the letters Q or Z, use key number 1.”
•
No Names Matched Prompt: 535
— Played to the caller if, in a directory branch, the first letter
he/she selected does not have any names associated with it, or if he/she has listened to all of the
names played and has not made a selection. After playing the prompt, the IVX X-Class system for-
wards the call to the extension, branch or mailbox as programmed in call forward no response.
Default:
"No names matched; one moment please.”
•
End of Message Prompt: 537
— Plays after a caller leaving a message presses
1
to stop recording;
the prompt then tells the caller his/her options.
Default:
“To continue this recording, press 1; to return to the main menu, press 8; or, if finished,
press ½ and hang up.”
•
ACD Queue Prompt: 538
— The first prompt played to a caller when all extensions are busy in an
ACD department.
Default:
“All agents are currently assisting other customers. Please hold; your call will be answered
in the order received.”
•
ACD Hold Prompt: 539
— Is periodically played to callers on hold in an ACD department when all
extensions are busy.
Default:
“All agents are still busy assisting other customers. Please hold; your call will be answered
in the order received.”
(Continued)