Administrator’s Manual 0450-0381 Rev.
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Table of contents Administrator programming: An introduction ............................................................................................A.1 Administrator’s duties...................................................................................................................................................................................A.1 Telephone system features ............................................................................................................................
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IP E-Class Administrator’s Manual Administrator programming: An introduction Administrator programming: An introduction You can program ESI’s IP E-Class system (IP 200e or IP 40e) locally or remotely from a 48-Key IP Feature Phone while the system is operating. You also can program using ESI’s Esi-Admin, a Windows-based software application your ESI Reseller can provide. Read the E-Class User’s Guide first. Programming features require a clear understanding of user interface and application.
Administrator programming: An introduction IP E-Class Administrator’s Manual • Intelligent call forwarding — Lets users of compatible PRI-equipped ESI systems view the original Caller ID data of a call forwarded to an off-premises phone. Important: See the Intelligent Call Forwarding Feature Overview (0450-0674) for more details.
IP E-Class Administrator’s Manual Administrator programming: An introduction Voice mail features • Nine message-on-hold sources — Among these are three prerecorded tracks and five customerrecordable tracks; also supports live input. • Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently deleted messages ™ • Quick Groups — Makes it easy to leave voice mail messages for several users.
Administrator programming: An introduction IP E-Class Administrator’s Manual Programming basics As mentioned earlier, you may program from any IP Feature Phone in the system: 1. Press PROGRAM. The normal station programming menu prompt will begin to play. Press HOLD to stop the prompt. 1 2. Enter the Administrator password , followed by #. You are now in programming mode (during this time, the extension will be automatically placed in DND). 3.
IP E-Class Administrator’s Manual Administrator programming: An introduction Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter # #). To... Press ... Enter # Back up (i.e.
Administrator programming: An introduction IP E-Class Administrator’s Manual System fixed numbering plan Numbers 0 1–66 100–195 199 200–229 290–299 300–489 490–499 500 Function Operator CO lines User extensions Overhead paging port Analog ports Department numbers Guest/info mailboxes Q & A mailboxes Broadcast mailbox Numbers 501–516 520–529 530–550 560–589 590–598 600–699 700–799 988 Function Group mailboxes Cascade paging mailboxes Recordable system prompts Feature codes MOH recordings System speed di
IP E-Class Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator password These functions will display the existing password and prompt for entry of a new password. The passwords can be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator password. Only those functions listed in the Administrator Manual can be programmed via the Administrator password. The default Administrator password is 4 5 6.
Function 1: System parameters IP E-Class Administrator’s Manual Function 142: Automatic time setting 1. Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.
IP E-Class Administrator’s Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page C.1).
Function 1: System parameters IP E-Class Administrator’s Manual (This page included for pagination purposes only.) B.
IP E-Class Administrator’s Manual Function 3: Extension programming Function 3: Extension programming Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 32: Extension feature authorization An Administrator can allow or deny many extension features on an extension-by-extension basis.
Function 3: Extension programming IP E-Class Administrator’s Manual 10. AutoPage — Lets the user turn AutoPage (defined below) on or off at his/her station. Note: This feature is used in conjunction with the directory names recorded in Function 62 and is not active until a directory name is recorded for the extension.
IP E-Class Administrator’s Manual Function 3: Extension programming 13. Trunk-to-trunk transfer — When enabled, this lets the station user initiate a trunk-to-trunk transfer. The user, while connected to a CO line, can press TRANSFER, dial an off-site number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. Default: Disabled.
Function 3: Extension programming IP E-Class Administrator’s Manual (This page included for pagination purposes only.) C.
IP E-Class Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each guest/info, group, cascade paging or Q & A mailbox must have a greeting recorded for the IP E-Class system to consider the mailbox active.
Function 5: Voice mail programming IP E-Class Administrator’s Manual Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–489. 2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page A.5). Default: The Mailbox number. 3. Type — Select a mailbox type: Guest or Info. Default: Guest. 4. and 5.
IP E-Class Administrator’s Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user's pager.
Function 5: Voice mail programming IP E-Class Administrator’s Manual Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9. 2. Maximum lines — Enter the maximum number of lines (in the selected CO line group) that the system can access simultaneously.
IP E-Class Administrator’s Manual Function 5: Voice mail programming Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page D.4). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1. Enter the mailbox number (520–529). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 10–1440. Default: 0.
Function 5: Voice mail programming IP E-Class Administrator’s Manual (This page included for pagination purposes only.) D.
IP E-Class Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record system and auto attendant branch prompts The IP E-Class system plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred — e.g., in a different voice or with different instructions.
Function 6: Recording IP E-Class Administrator’s Manual • ACD Hold Prompt: 539 — Is periodically played to callers on hold in an ACD department when all extensions are busy. Default: “All agents are still busy assisting other customers. Please hold; your call will be answered in the order received.” • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday.
IP E-Class Administrator’s Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the MOH connector.
Function 6: Recording IP E-Class Administrator’s Manual (This page included for pagination purposes only.) E.
IP E-Class Administrator’s Manual Function 7: Reports Function 7: Reports Important: You may wish to read “SMDR” (pp. G.1–G.2) before using this function. Report printing The system’s built-in reports can be output to a printer or a PC via the Maintenance/SMDR port. When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as Andale Mono, Courier New or Letter Gothic), 9 points or smaller.
Function 7: Reports IP E-Class Administrator’s Manual Sample Function 73 report Function 73 report description The ACD department detail report is divided into four major sections: the report header, the incoming ACD call statistics, the PBX call statistics, and the report footer.
IP E-Class Administrator’s Manual Function 7: Reports Incoming ACD call statistics The incoming ACD call statistics section shows ACD calls offered to each ACD agent position. These are calls that are transferred to, or ring into, the department number and then are distributed to the agent positions (extensions).
Function 7: Reports IP E-Class Administrator’s Manual Notes: F.4 1. A CO call transferred to an ACD department or ACD extension will be counted as a new call each time it’s successfully transferred. 2. An ACD call transferred to the same, or another, ACD department will be counted as a new ACD call for that department. 3. An ACD call transferred to an ACD extension will be counted as a PBX incoming call for that extension. 4.
IP E-Class Administrator’s Manual Maintenance/SMDR Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. SMDR may be output in one of two formats, selected in system programming: tabular or CSV. The tabular format is the default.
Maintenance/SMDR IP E-Class Administrator’s Manual The fields are: • Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”). • Start date (“MMDDYYYY”) — Six characters, zero-filled. • Start time (“HHMMSS”) — Six characters, zero-filled; 24-hour clock. • Duration (“HHMMSS”) — Six characters, zero-filled. • Extension number (“NNN”) — Three characters, space-filled, right-justified. • Digits dialed/Caller ID (“XXXXXXXX . . . XXX”) — Up to 28 characters, null-filled.
Index ACD department detail report, F.1 Administrator password, B.1 Alphanumeric characters, entering, A.5 Auto attendant block, C.1 Call waiting, C.1 Day/night/holiday modes, A.6 Remote setting, A.6 Do not disturb (DND), C.1 Esi-Dex, B.3 System speed dial, C.1 System speed-dial list, F.1 Features overview, A.1–A.3 Phone, A.1 Voice mail, A.3 Functions Function 5 — voice mail programming, D.1–D.5 Function 6 — recording, E.1–E.3 Function 7 — Reports, F.1 Holiday mode Remote setting, A.
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