User`s guide

Special keys User’s Guide
F.8
Message monitor key (Code 568)
Easily toggle the message monitor mode on or off with this key. (Otherwise, you can perform the toggle
by pressing PROG/HELP 3 6 and following the prompts.)
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see “Background
announce feature,” page E.8) to the station's earpiece (if the station user has enabled the background
announce feature). Hold down the key until you hear a beep, then begin talking; release the key
when finished.
Personal greeting key (Codes 571–573)
These keys will provide for easy activation of one or more of your personal greetings (see “Personal
greetings,” page D.1). The key's LED will be green for the associated personal greeting that is active.
These keys can be used in place of or in conjunction with manual activation of the greetings in
Programming mode.
Virtual Answer Keys (Codes 575, 576)
Note: This works only if call waiting is enabled for your station. Consult your administrator if needed.
You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and
route the caller to a desired destination by pressing this key. Program a programmable function key
with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the
caller’s destination.
The destination can be either the default call waiting or another station; the system takes the caller there
after playing the recorded greeting. With call waiting, the system places the caller on hold as call
waiting (“camping on”) for your station; if the caller can’t wait, he/she may (a.) press 1 to reach your
voice mail, (b.) enter another extension or (c.) press 0 to reach the Operator. With another station
selected, the call is forwarded to the station.
To record the greeting from an idle phone:
1. Press the chosen programmable function key; then press RECORD.
2. Follow the prompts to record the greeting and program the destination.
Sample greetings for Virtual Answer Keys:
“Hello. This is Harvey. I’m currently on another line, but I’d really like to speak to you. Please
hold and I’ll be with you shortly. However, if you do not wish to wait on hold, press 1 to leave me
a voice message. You may also either dial another extension or press 0 to reach the
Operator.”
“Hello. This is Bill. I’m currently on another line, but I have been notified of your call. I am
sending your call to our Sales Department administrator for more immediate assistance.
Please remain on the line as your call is being transferred. Thank you.”
VOICEMAIL (Code 579)
Serves as a VOICEMAIL key on 12-Key Digital Feature Phones.
Override ring (Code 580)
The override ring feature lets you place a call — station-to-station, outside line — or leave a voice
message when another call is ringing. For full details on use of this feature, see “Override ring,”
page F.4.