User guide

IVX C-Class Administrator’s Manual Administrator programming
A.1
Administrator programming
You can program an IVX C-Class system from a 24-Key Digital Feature Phone in the system (while the
system is operating).
Read the IVX C-Class User’s Guide first. Programming features require a clear understanding of user
interface and applications.
Once you’ve accessed programming mode on a 24-Key Digital Feature Phone, the system will prompt
for — and confirm — each keystroke action via voice commands and the display. You program both
configuration data and recordings in the same manner.
Administrator duties
The System Administrator can perform the following tasks.
• Administering station assignments.
• Managing station feature authorization.
• Maintaining the employee directory (if used).
• Re-recording system prompts.
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• Administering manual change of day/night mode (if required).
• Training new employees on the system’s operation
Telephone system features
• ESI Feature Phones — Compact and stylish, yet rugged, the 24-Key Digital Feature Phone includes
a high-quality speakerphone, an informative multi-functional display, and a specially designed key
layout with several dedicated keys to minimize or eliminate the need to memorize codes. ESI also
offers the 12-Key Digital Feature Phone with similar design and basic functions. At least one 24-Key
Digital Feature Phone must be purchased with each C-Class system.
• Extensive help — ESI’s Verbal User Guide
™
uses spoken and displayed help prompts to help
everyone from the Installer to the Administrator down to the least experienced end user. Easily
accessible with one press of the PROG/HELP key. You may also go to www.esiusers.com for up-to-
date on-line help.
• Intelligent Caller ID — Allows one-touch automatic message return.
• Live call recording — Can record any conversation or personal memo along with moving or copying
of any recording to another user’s voice mailbox.
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• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes two conference bridges, and a conference may contain up to four
parties, so IVX C-Class can support two conferences of four parties each. Analog phones on the
system also may be parts of conferences.
• Esi-Dex
™
speed-dialing — Calls any number using three separate lists (personal, station, and
system); uses Caller ID
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information or direct keypad entries.
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• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
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Only on IVX C-Class with voice mail.
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This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
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Not available on 12-Key Feature Phone.