User guide

Function 6: Recording IVX C-Class Administrator’s Manual

E.2

Function 63: Message-on-hold (MOH) programming

MOH can be:

• A live feed from an external music source connected to the MOH port located on the side of

the cabinet.

• One of three default, generic MOHs pre-recorded by the factory.

• One custom MOH loaded into the system by using a cassette recorder connected to the MOH port.

Function 631: MOH source

This selects the source that will be played to callers on hold.

Code Source

590 Live external source*

591 Pre-recorded music

592 Pre-recorded with “please continue to hold”

593 Pre-recorded with “dial 0 or extension from hold”

594 Customer-recorded message on hold

* Dialing off-hold doesn’t work.

Default: 592 (generic message-on-hold).

Function 632: MOH recording

1. Connect the message/music source to the MOH port on the side of the cabinet.

Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output

mono, if possible, or use a stereo-to-mono conversion cable (or adapter).

2. Enter 594.

3. Press 1 to begin recording. To aid you in queuing, the source will be played through the

phone’s speaker.

Note: The recorded material should not have a “beginning” or “end” — so that playback can

loop continuously.

4. Press 1 when finished. The recording will play back so you can review it.

5. Press # to accept the recording.

Function 633: MOH volume

If a custom MOH is recorded, the output volume can be adjusted in this function.

Range: 1 (faint)–12 (loudest).

Default: 6.

Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.

To turn live MOH volume completely off, turn off volume at the source.

Not available on IVX C-Class.

Not available on IVX C-Class with Integrated Answering Machine.