User guide
IVX C-Class Administrator’s Manual Function 6: Recording
E.1
Function 6: Recording
Function 61: Re-record main greeting
1
The main greeting prompts are re-recorded here.
Recording a prompt
1. Practice the prompt by recording and re-recording (start and stop by pressing 1).
2. When satisfied with its quality, press # to confirm.
• Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode.
Press 1 to re-record.
Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or
dial 0 for the operator.”
• Night main greeting — Plays to callers when the system is in night mode. Press 2 to re-record.
Default: No recording.
• Holiday main greeting (system prompt 540) — Plays to callers when the system has been
manually placed in holiday mode. Press 3 to re-record.
Default: “Thank you for calling. Our office is closed in observance of the holiday. You may dial your
party’s extension at any time, or please call back during regular business hours.”
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.
Function 62: Record directory names
1
This function is accessible only if a directory branch has been created as part of auto attendant
programming. Enter the extension number and record the name (and, if this is a by-alpha branch, enter
the name key.)
Default: Last name
Important: Print the worksheet provided on your ESI CD for preparing directories and making future
changes. As names change, the Administrator can enter this function and change any field via
the Administrator password.
1.
Ext.
2.
Recorded name
3.
Key
102 George Straite 4
113 Janet Smith 5
Note: To record the prompt “Enter the first letter of the person’s last name” you you must enter Function 61
and then enter the ID number of the directory branch.
Each programming step is defined as follows:
1. Extension number — Enter the extension number for the directory name.
2. Record name — Press 1 to begin recording and press 1 again when finished.
1
Not available on IVX C-Class or IVX C-Class (Generation I) with Integrated Answering Machine.