Administrator’s Manual 0450-0379 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2007 ESI (Estech Systems, Inc.).
Table of contents Administrator programming ...................................................................................................................................A.1 Administrator duties .....................................................................................................................................................................................A.1 Telephone system features......................................................................................................
This page included for pagination purposes only.
IVX C-Class Administrator’s Manual Administrator programming Administrator programming You can program an IVX C-Class system from a 24-Key Digital Feature Phone in the system (while the system is operating). Read the IVX C-Class User’s Guide first. Programming features require a clear understanding of user interface and applications. Once you’ve accessed programming mode on a 24-Key Digital Feature Phone, the system will prompt for — and confirm — each keystroke action via voice commands and the display.
Administrator programming IVX C-Class Administrator’s Manual • 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report an emergency; sends a message via the serial port indicating the start date, time, station number and end-time of the 911; also sounds a warning tone at the operator station and displays, for example: 911 CALL FROM X102 JOHN JAMES • Status indicator lamp — Indicates three conditions of the 24-Key Digital Feature Phone: off-hook, ringing, and new vo
IVX C-Class Administrator’s Manual Administrator programming System programming overview The following menus show the programming functions available on IVX C-Class. For IVX C-Class without voice mail, refer to the first menu. For IVX C-Class with voice mail, refer to the second menu. For IVX C-Class with Integrated Answering Machine, refer to the third menu.
Administrator programming IVX C-Class Administrator’s Manual Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter # #). To... Press ... Enter # Back up (i.e.
IVX C-Class Administrator’s Manual Administrator programming Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
Administrator programming IVX C-Class Administrator’s Manual This page included for pagination purposes only. A.
IVX C-Class Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator passwords These functions will display the existing password and prompt for entry of a new password. The passwords can be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator Password. Only those functions listed in the Administrator manual can be programmed via the Administrator Password.
Function 1: System parameters IVX C-Class Administrator’s Manual Function 142: Automatic time setting 1. Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.
IVX C-Class Administrator’s Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 32: Extension feature authorization The Administrator can allow or deny many extension features on an extension-by-extension basis.
Function 3: Extension programming IVX C-Class Administrator’s Manual 8. Trunk-to-trunk — If enabled, this feature allows manual trunk-to-trunk transfers. While connected to an outside call, the user can press TRANSFER, dial an offsite number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. Note: After the system dials the external forwarding number, a prompt will be played saying, “You are receiving a forwarded call. Press any key to accept.
IVX C-Class Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming Important: This is not available on IVX C-Class without voice mail (which was discontinued March 16, 2007). To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting.
Function 5: Voice mail programming IVX C-Class Administrator’s Manual Below is an example of a completed Programming Worksheet, showing the sequence of programming: 1. MB 2. Name 3. Type 4. CF day 5. CF night 300 302 Dana Literature Guest Info X/MB/ID X/MB/ID Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–309. 2. Name — The mailbox name is used for the display, reports, and as a programming aid.
IVX C-Class Administrator’s Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes including MB501 on the C-Class with Integrated Answering Machine, the system can be programmed to call an off-premises number or another extension to deliver messages or dial to an external commercial paging network to activate a user's pager.
Function 5: Voice mail programming Code # F P IVX C-Class Administrator’s Manual What it produces # DTMF tone DTMF tone Flash hook 2-second pause To insert a special code, press the right scroll key ( ) to select the desired special code: # , , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry. Use the left scroll key ( ) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the number.
IVX C-Class Administrator’s Manual Function 5: Voice mail programming Function 56: Cascade paging mailboxes1 In addition to individual mailbox paging, the IVX C-Class system can support up to 10 cascade paging mailboxes (520–529). These can be assigned to anyone who requires escalating levels of paging beyond the single level available in all user mailboxes.
Function 5: Voice mail programming IVX C-Class Administrator’s Manual Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager-dialing pause as programmed in Function 552 (see page D.4). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1. Enter the mailbox number (520–529). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 1–1440.
IVX C-Class Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting1 The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. • Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to re-record. Default: “Thank you for calling.
Function 6: Recording IVX C-Class Administrator’s Manual Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH port located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • One custom MOH loaded into the system by using a cassette recorder connected to the MOH port. Function 631: MOH source This selects the source that will be played to callers on hold.
Index Administrator duties, A.1 Alphanumeric characters, entering, A.5 Esi-Dex, B.2 System speed dial, C.1 Functions Function 1 — System Parameters, B.1–B.2 Function 3 — Extension Programming, C.1–C.2 Function 5 — Voice mail programming, D.1–D.3 Function 6 — Recording, E.1–E.2 Integrated Answering Machine, D.2 Mailboxes Guest/info, D.1–D.2 Overlays, A.2 Password, Administrator, B.1 Programming Accessing user station programming, B.1 Keys, A.4 System, A.3 System fixed numbering plan, A.5 Recording, C.
www.esi-estech.
