Installation manual

IVX C-Class with voice mail: Installation Manual Function 6: Recording
I.1
Function 6: Recording
Function 61: Re-record main greeting
The main greeting prompts are re-recorded here.
Recording a prompt
1. Practice the prompt by recording and re-recording (start and stop by pressing 1).
2. When satisfied with its quality, press # to confirm.
• Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode.
Press 1 to re-record.
Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or
dial 0 for the operator.”
• Night main greeting — Plays to callers when the system is in night mode. Press 2 to re-record.
Default: No recording.
Note: See also “Holiday main greeting” under “System prompts,” below.
System prompts
• Busy (530) — Plays to the outside caller if an extension is busy.
Default: "That extension is busy.”
• No answer (531) — Plays to the caller if an extension does not answer.
Default: "That extension does not answer.”
• Hold (532) — Plays to the caller who makes a menu selection or enters an extension number.
Default: "One moment, please.”
• Q/Z (534) — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1
for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of
the first directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1.”
• No names matched (535) — Played to the caller if, in a directory branch, the first letter he/she
selected does not have any names associated with it, or if he/she has listened to all of the names
played and has not made a selection. After playing the prompt, the IVX system forwards the call to
the extension, branch or mailbox as programmed in call forward no response.
Default: "No names matched; one moment please.”
• End of message (537) — Plays after a caller leaving a message presses 1 to stop recording; the
prompt then tells the caller his/her options.
Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished,
press

and hang up.”
• Holiday main greeting (540) — Plays to callers when the system has been manually placed in
holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your
party’s extension, at any time, or please call back during regular business hours.”
Note: While in holiday mode, the IVX system follows night mode programming for call routing.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.