Installation manual

IVX C-Class with voice mail: Installation Manual Function 5: Voice mail programming
H.1
Function 5: Voice mail programming
To simplify initial installation, all programmed extensions will automatically have the generic personal
greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with
a personalized greeting. Each mailbox must have a greeting recorded for the IVX 20c to consider the
mailbox active.
Function 53: Guest/info mailboxes
Mailboxes numbered 300–309 can be programmed as either a guest or info mailbox. Enter the mailbox
number and select Guest or Info by pressing a scroll (

or

) key.
Guest mailboxes
Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing,
who do not have an extension assigned to them. A guest mailbox requires no programming other than
the assigning of a name.
Note: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station
key, etc.), and is password-protected by default.
If a programmable feature key is programmed as a virtual mailbox key with a guest mailbox number, the
key’s LED will blink, to indicate that new messages exist.
1
To retrieve messages from a station, press
VOICE MAIL

and then either press the DSS key or enter the mailbox number.
To record a greeting, press PROG/HELP

and the mailbox number; then press # to confirm, and
follow the prompts. The default password is the mailbox number.
To retrieve messages from the outside, press

and the mailbox number during the Main Greeting.
Default: 300–309 as guest.
Info mailboxes
Info mailboxes can be used to give callers information on a variety of different subjects by “publishing”
these mailbox numbers. Info mailboxes are identical to guest mailboxes except that the caller will not be
given a record tone after the personal greeting (the information to be played). Instead, the caller will be
forwarded as programmed in this function (default is the caller will be disconnected after the information
is played). The maximum length of the record time is 14 minutes.
Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the
information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.
To record a greeting, press PROG/HELP

and the mailbox number; then press # to confirm, and
follow the prompts. The default password is the mailbox number.
(Continued)
1
Otherwise, the key is a DSS key that allows for single-key transfer of a call with no message indication.