Installation manual

Function 4: Auto attendant programming IVX C-Class with voice mail: Installation Manual
G.2
To insert a special code, press the right scroll key (

) to select the desired special code: # ,

, F or P.
Press # to confirm the inserted character and continue.
Press # # to complete the entry. Use the left scroll key (

) to backspace.
Once the number is saved, you can use the scroll keys to move back and forth to view the number. To
edit the number, you must delete it and enter the correct number.
The codes are:
Code Produces . . .
# # DTMF tone


DTMF tone
F Flash hook
P Two-second delay
E The most recently attempted extension number
Example: To create an outdial string that...
• Sends a flash hook
• Dials 9
• Dials 555-999-5644 (a local 10-digit call, in this example)
• Goes on-hook
... enter F # 9 5 5 5 9 9 9 5 6 4 4 # #
Directory branches (ID18, ID28)
A directory branch allows the caller to be connected to an employee by selecting his or her name from
a list played. Two types of directories are available:
• All-names (ID18) — The caller selects the person he wishes to reach from the playback of all
recorded names (use this if there are 10 or fewer names in the directory).
• By-alpha(ID28)
– The IVX C-Class system prompts the caller to enter the first letter of the individual's first or last name.
– The IVX C-Class system then plays the matched names to the caller in the order recorded.
– A second prompt then instructs the caller to press # when he/she hears the name of the individual.
Note: The actual recording of the names and alpha “key” entry (if the directory type is by-alpha) will come
later in Function 62 (see page I.2). The directory branch(es) will not be enabled until at least one
name has been recorded. To re-record the directory prompt, “Enter the first letter of the person’s first
name that you wish to reach,” you must enter Function 61 and then record the prompt for the ID
number of the directory branch.
Here is the sequence for programming the IVX C-Class auto attendant:
1. Branch ID — A numeric designator which indicates its location and relationship to the other
branches. There can be up to two levels of branches — the first level being a single digit, the
second level being two digits, and so on. The Main Greeting is ID1 (or 2 if a different greeting for
each line is desired); the sub-branch will have that number, plus an additional digit of its own
(corresponding to choices given to the caller, shown here in bold): 11, 12, 13, etc.
2. Type — Select a Menu (Main Greeting ID1 or ID2), GoTo (ID11-17, ID21-27), or Directory Branch
(ID18, ID28).