Installation manual

IVX C-Class with voice mail: Installation Manual Function 4: Auto attendant programming
G.1
Function 4: Auto attendant programming
You can program the auto attendant, in line programming (Function 2; see page E.1), to answer calls
immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times). If required, you
also can program different main greetings and routing schemes for different combinations of lines.
Day/night mode will change the main greeting announcement and affect rerouting of calls during
call processing.
Function 41: Auto attendant branch programming
The IVX C-Class system’s auto attendant follows a branch concept: the caller is routed through a
series of branches, ultimately to the extension he wishes to reach. The caller moves from branch to
branch by selecting a number or name presented in a branch prompt.
There are three types of branches — menu, GoTo and directory. Use them to create virtually limitless
routing possibilities.
Menu branches (ID1–2)
A menu branch includes a prompt that instructs the caller to make a selection from the choices
presented such as “For sales press 1, for service press 2, or for admin press 3.”
When a caller makes a single-digit selection in the menu branch, he/she will then advance to one of its
sub-branches — a GoTo branch (routes the caller to a destination; see below) or Directory Branch (for
choosing from a list of names; see page G.2).
Note: If a caller makes no selection during the prompt in a menu branch, he will be transferred according to
the no-response programming for that branch (see page G.3).
GoTo branches (ID11–17, ID21–27)
A GoTo branch transfers the caller to an Extension, Department, Mailbox, Branch ID, or an outside number:
• GoTo: Dial — The GoTo Dial Branch automatically blind-transfers the caller to the extension or
department number programmed as its destination. If the number listed is a department, the system
will follow the programming for the Department as set in Function 33 (see page F.5).
If the destination extension or department dialed is busy or does not answer, the call will follow call
forwarding for the extension as programmed in Function 31 (see page F.1) or the department as
programmed in Function 33 (see page F.5).
• GoTo: Mailbox — Routes a caller to that mailbox’s personal greeting. The mailbox can be a user, or a
guest/information mailbox.
• GoTo: Branch — Can also be used to jump to any other branch in the auto attendant. It is a good
idea to provide a jump as a sub-branch of each menu branch, giving the caller the option either to
repeat the menu or exit should he not wish to select any of the choices.
Example: “For widget sales, press 1. For gadget sales, press 2. Or, to return to the main menu, press 3.”
In this case, the third sub-branch would be a GoTo Branch with ID1 (the main greeting) as its
programmed destination.
• GoTo: Outdial — The GoTo branch can be used to transfer a caller to an off-premises location,
either in conjunction with Centrex lines or Trunk-to-trunk. When you select GoTo, the system will
prompt you for one of those two options.
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