User`s guide

IVX E-Class Administrator’s Manual Administrator programming: An introduction
A.1
Administrator programming: An introduction
You can program ESI’s IVX E-Class system (IVX 128e or IVX 72e) locally or remotely from a 48-Key Digital
Feature Phone or 24-Key Digital Feature Phone while the system is operating. You also can program using
ESI’s Esi-Admin, a Windows-based software application your ESI Reseller can provide.
Read the E-Class User’s Guide first. Programming features require a clear understanding of user
interface and application.
Administrator’s duties
The System Administrator can perform the following tasks:
• Administering station assignments
• Managing station feature authorization
• Maintaining the employee directory (if it’s used)
• Re-recording system prompts
• Administering manual change of Day/Night mode (if required)
User assistance
Each ESI phone system’s Verbal User Guide includes all of the information printed in the User’s Guide
(except for special features). Additionally, the ESI system users’ Web site, www.esiusers.com, includes
all the information in the User’s Guide, and more.
Telephone system features
• ESI Feature Phones — Compact and stylish, yet rugged, each ESI Feature Phone includes a high-
quality speakerphone, large and informative multi-functional display and a specially designed key
layout with several dedicated keys to minimize or eliminate the need to memorize codes. ESI’s
48-Key Feature Phone comes in a variety of formats: digital, digital with TAPI, IP and Remote IP;
each 48-Key Feature Phone model includes an integrated headset jack. Also available: 24-Key Fea-
ture Phone, 12-Key Feature Phone, and ESI’s Digital Cordless Handsets.
• Extensive help — ESI’s Verbal User Guide
™
uses spoken and displayed help prompts to help everyone
from the Installer through the Administrator down to the least experienced end user. Easily accessi-
ble with one press of either the HELP key on the 48-Key Feature Phone or the PROG/HELP combo
key on the 24-Key Feature Phone. One can also visit www.esiusers.com for comprehensive help.
• Enhanced Caller ID — Allows one-touch automatic message return.
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• Live call recording — Can record any conversation or personal memo, with moving or copying of
any recording to another user’s voice mailbox (see “Voice mail features,” page A.2).
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes four conference bridges, and a conference may contain up to four
parties, so the IVX E-Class system can support four conferences of four parties each. Analog phones
on the system also may initiate conferences.
• Esi-Dex
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speed-dialing — Calls any number using four separate lists (personal, station, system
and — when Esi-Link is in use — location); uses Caller ID
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information or direct keypad entries.
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required).
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This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.