Installation Manual 0450-0511 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2005 ESI (Estech Systems, Inc.). IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, and Verbal User’s Guide are trademarks, of ESI.
Table of contents General description..................................................................................................................................................A.1 Telephone system features.........................................................................................................................................................................A.1 Hardware overview/installation ...............................................................................................
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IVX C-Class Installation Manual General description General description 1 Welcome to IVX® C-Class Generation II (IVX stands for Integrated Voice Exchange) — a high-quality phone system for small business. The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room. An external, wall-mounted power transformer powers the system. Telephone system features The IVX C-Class system has a three-line, six-station, two-analog-port configuration.
General description IVX C-Class Installation Manual (This page included for pagination purposes only.) A.
IVX C-Class Installation Manual Hardware overview/installation Hardware overview/installation IVX C-Class starts out as a three-line, six-station, two-analog-port system, but can expand to handle as many as six lines and 12 digital stations (and two analog ports). Base Cabinet I The wall-mounted Base Cabinet I measures 81/2″ W 11″ H 3″ D, and is designed for easy installation and easy component access.
Hardware overview/installation IVX C-Class Installation Manual Digital Feature Phone models IVX C-Class supports two different models of ESI Digital Feature Phones: • 24-Key Digital Feature Phone — Two-line, 32-character display; speakerphone; 12 programmable feature keys. • 12-Key Feature Phone — One-line, 16-character display; nine programmable feature keys. Each model connects to the cabinet via standard two-wire twisted pair.
IVX C-Class Installation Manual Hardware overview/installation Cautions Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standard 60950. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: • The airflow vents on the IVX case must be free of obstruction for proper cooling.
Hardware overview/installation IVX C-Class Installation Manual Regulatory information United States of America Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.
IVX C-Class Installation Manual Hardware overview/installation Hardware installation Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power. The location should be no further than 1,000 feet (cable length) from the farthest station.
Hardware overview/installation IVX C-Class Installation Manual Opening the cabinet The lid on all cabinets is held in place by two tabs that rest in slots in the bottom of the case, and a release tab that snaps into an opening in the top-center of the cabinet and is secured by a retaining screw. To remove the lid: 1. Remove the retaining screw and depress the release tab at the top of the cabinet. 2. Rock the lid back from the top. 3. Lift and pull the lid free from the slots in the bottom of the cabinet.
IVX C-Class Installation Manual Hardware overview/installation Port card installation Adding or replacing the port card will require the system to be taken out of service. Wear a grounding strap and avoid unnecessary movement while handling the circuit boards. 1. Unplug the power supply to IVX. 2. There are two card slots on the cabinet. The 360 expansion card is ribbon-cabled to the main board.
Hardware overview/installation IVX C-Class Installation Manual Grounding instructions System grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or larger). • Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket. • Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod).
IVX C-Class Installation Manual Hardware overview/installation is not unusual for these types of units to be able to regulate utility power, even when it drops to 27% below or rises to 33% above normal, all without using their batteries. From this point, UPSs can be further broken down by inverter types, which determine output. These are: • Square wave. • Modified sine wave (or quasi sine wave). • Sine wave.
Hardware overview/installation IVX C-Class Installation Manual SMDR serial port The SMDR port is a standard DB9 serial connector located on the side of the cabinet. Use a standard shielded serial cable, DB9-to-DB9, for printer-to-computer (this is usually male-to-female). Note: The maximum distance from the cabinet is 100 ft. The output from the SMDR port is, 8 data bits, 1 stop bit, and no parity.
IVX C-Class Installation Manual Hardware overview/installation Amphenol cable connections Connect a standard 66 Block using a male 50-pin Amphenol cable to the port card’s female connector located on the bottom-right side of the cabinet. The connector closest to the wall is the first port card (which is the main board on the C-Class). CO line connection Local loop The IVX C-Class system's advanced CO line circuitry provides for open loop detection and the system’s built-in Caller ID interface.
Hardware overview/installation IVX C-Class Installation Manual 3x6x2 main board B.
IVX C-Class Installation Manual Hardware overview/installation 360 port card Term Wire color Signal RJ11 1 White-Blue Data+ Green 2 3 Blue-White White-Orange DataData+ Red Green 4 Orange-White Data- Red 5 White-Green Data+ Green 6 Green-White Data- Red 7 8 White-Brown Brown-White Data+ Data- Green Red 9 White-Slate Data+ Green 10 Slate-White Data- Red 11 Red-Blue Data+ Green 12 13 Blue-Red Red-Orange Data- Red 14 Orange-Red 15 Red-Green 16 17 Green-Red Red-
Hardware overview/installation IVX C-Class Installation Manual Worksheet IVX C-Class Cabinet Term. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 B.14 Wire color Signal RJ11 Pt. Crd.
IVX C-Class Installation Manual System programming: An introduction System programming: An introduction Program an IVX C-Class system from a 24-Key Digital Feature Phone in the system (while the system is operating) Read the User’s Guide first. Programming features require a clear understanding of user interface and application. Once you’ve accessed programming mode on a 24-Key Digital Feature Phone, the system will prompt for — and confirm — each keystroke action via voice commands and the display.
System programming: An introduction IVX C-Class Installation Manual Entering alphanumeric characters You enter names for extensions and departments by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
IVX C-Class Installation Manual System programming: An introduction System programming overview Programming menu for IVX C-Class 1 System parameters 11 Initialize 12 Installer password 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 15 System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 157 Ring timeout 16 System feature parameters 162 Connect tone 163 Feature set activation (group listen and privacy release) 17 System speed dial
System programming: An introduction (This page included for pagination purposes only.) C.
IVX C-Class Installation Manual Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important notes: Always initialize the system before initial programming for a new installation. You must confirm the command to initialize, when prompted, by entering the Installer password.
Function 1: System parameters IVX C-Class Installation Manual Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either or ). 3. Enter a new date in an eight-digit format, including leading zeroes. Example: Enter 0 7 0 4 2 0 0 3 for July 4, 2003 (note that leading zeroes are required here, unlike in Step 1). 4.
IVX C-Class Installation Manual Function 1: System parameters Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5.
Function 1: System parameters IVX C-Class Installation Manual Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.4).
IVX C-Class Installation Manual Function 2: CO lines Function 2: CO lines The IVX C-Class system can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 7). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 7).
Function 2: CO lines IVX C-Class Installation Manual 2. Assign outbound CO line groups CO lines can be grouped for outbound, pooled access into one of three line groups: 9, 8, or 7. Note: A line can only be in one line group or designated as a private line. Select the line group and press the # key to confirm. Outgoing calls will be assigned from the highest CO to the lowest available. Or, to delete the line group number (whereupon the line can only receive inbound CO line calls), press HOLD.
IVX C-Class Installation Manual Function 2: CO lines Function 22: Translation table programming Function 221: Centrex/PBX access code If the system is to be used behind Centrex or another PBX, you must list the dial access code used to gain access to a CO line from Centrex or the PBX, so that toll restriction can ignore the access code digit(s). Users must dial the access code after accessing a line by either: (a.) Dialing 9, 8, or 7 or (b.
Function 2: CO lines IVX C-Class Installation Manual Function 23: CO line parameters Function 231: System CO line receive volume Many variables can affect the volume of the CO lines. Weak lines can reduce the system’s ability to properly detect DTMF dialed by an outside caller. Conversely, “hot” lines can cause DTMF distortion and/or increase the opportunity for message talk-off (i. e., messages being cut off before completion).
IVX C-Class Installation Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
Function 3: Extension programming IVX C-Class Installation Manual 7. Extension page zone assignment — The all-page zone, 0, is the only page zone available on IVX C-Class. The overhead paging port (extension 199) can be paged along with other extensions in a zone by including the desired page zone for extension 199. All digital phone extensions are included in (and cannot be removed from) the all-page zone. Analog extensions cannot be included in page zones. 8.
IVX C-Class Installation Manual Function 3: Extension programming Overhead paging interface You can connect a dry-contact overhead paging device to the system through the first port card’s 66 block. The overhead paging port’s access is fixed as extension 199 for programming purposes. The user can access it by: (a.) Dialing 1 9 9 or (b.) Programming 199 as a programmable key and/or including 199 in the page zone.
Function 3: Extension programming IVX C-Class Installation Manual Function 32: Extension feature authorization The Installer or Administrator can allow or deny many extension features on an extension-by-extension basis. A user, however, can only program and use allowed features (by using a combination of voice and display prompts) from his/her phone. Below is an example of a completed programming worksheet. The programming sequence is: 1. Ext. 2. Name 3. Toll allow 4. System speed- dial 5.
IVX C-Class Installation Manual Function 3: Extension programming Function 35: Extension button mapping By default, the programmable feature keys’ initial state is “not programmed” (except in the case of station 100, on which the upper left key is a day/night key). Use this function to change the programmable feature keys system-wide. Users can later change the programmable feature key positions for their stations as part of station programming.
Function 3: Extension programming IVX C-Class Installation Manual Feature keys Feature keys, as listed below, cannot be programmed system-wide but, rather, must be programmed for each individual station.
IVX C-Class Installation Manual Function 6: Recording Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. Function 631: MOH source This selects the source that will be played to callers on hold. Code 590 591 Source Live external source* Pre-recorded music * Dialing off-hold doesn’t work.
Function 6: Recording IVX C-Class Installation Manual (This page included for pagination purposes only.) G.
IVX C-Class Installation Manual SMDR SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).
SMDR IVX C-Class Installation Manual The fields are: • Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”). • Start date (“MMDDYYYY”) — Six characters, zero-filled. • Start time (“HHMMSS”) — Six characters, zero-filled; 24 hour clock. • Duration (“HHMMSS”) — Six characters, zero-filled. • Extension number (“NNN”) — Three characters, space-filled, right-justified. • Digits dialed/Caller ID (“XXXXXXXX . . . XXX”) — Up to 28 characters, null-filled. • Caller ID name (“CCCCCCCCC . . .
Index Alphanumeric characters, entering, C.2 Amphenol connections, B.11 Answer ring assignment, E.2 Base Cabinet I, B.1 Battery. See Cautions Cabinets Base Cabinet I, B.1 Call forward key, F.6 Caller ID, E.4 Cautions, B.3 Battery, B.3 Fuse, B.3 Power supply, B.3 CO lines, E.1–E.4 Access codes and toll restriction, E.3 Answer ring assignment, E.2 Connecting, B.11 Line disconnect, E.4 Line receive volume, E.4 Outbound line groups, E.2 Parameters, E.4 Day/night modes, E.2 Digital Feature Phones.
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