Administrator’s Manual 0450-0086 Rev. C Be sure your system’s users know that help is always available on the ESI Web site at www.esi-estech.com.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names. Copyright © 2001 ESI (Estech Systems, Inc.).
Table of contents General description............................................................................................................. A.1 Administrator programming................................................................................................. B.1 Function 1: System parameters ............................................................................................ C.1 Function 13: Administrator password........................................................................
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IVX 128 General description General description IVX 128 (IVX stands for Integrated Voice Exchange, while 128 indicates the system’s maximum number of call-processing ports) is an advanced business telecommunications system that includes not only phone service but also voice mail, an automated attendant, automatic call distributor (ACD) and computer integration. The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room.
General description IVX 128 Voice mail features • 16 built-in voice mail ports — These are in addition to the up-to-128 possible call-processing ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs. • Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages. • Eight message-on-hold recordings — Among these are three prerecorded tracks; also supports live input.
IVX 128 Administrator programming Administrator programming Important: Before doing any programming, please read the User’s Guide. Programming requires a clear understanding of user interface and application. Also, to be able to assist others — particularly new employees — you will need an in-depth understanding of the system’s operation; so carefully read this manual and ask the Installer any questions you may have. Note: Point your employees to the ESI Web site at www.esi-estech.com.
Administrator programming IVX 128 Assign special mailboxes Create or edit the special mailboxes (guest/info, group, and Cascade Paging). Work out their best use for your organization and distribute these mailbox numbers and user instructions accordingly. User assistance Help each user become familiar with station programming and learn to rely on the Verbal User Guide.
IVX 128 Administrator programming Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the LCD will show this. When the LCD displays the desired character, press # to confirm; the cursor will move to the next character position.
Administrator programming IVX 128 System fixed numbering plan Number Function 1–62 CO lines 100–183 User extensions 199 Overhead paging port 290–299 Department pilots 300–489 Guest/info mailboxes 490–499 Q & A mailboxes 500 Broadcast mailbox 501–516 Group mailboxes 520–529 Cascade paging mailboxes 530–550 Recordable system prompts 560–589 Feature codes 590–598 MOH recordings 600–699 System speed dial Remote setting of day, night, holiday and auto modes Normally, the system’s da
IVX 128 Administrator programming System programming overview Functions the Administrator can program 1 System parameters 13 Administrator password 14 Set time/date 17 System speed dial 3 Extension programming 32 Extension feature authorization 5 Voice mail programming 53 Guest/info mailboxes 54 Group mailboxes 55 Message notification options 56 Cascade paging mailboxes 57 Q & A mailboxes 6 Recording 61 Record system prompts 62 Record directory names 63 MOH programming 631 MOH source 632 Record MOH 633 M
Administrator programming IVX 128 (This page included for pagination purposes only.) B.
IVX 128 Function 1: System parameters Function 1: System parameters Function 13: Administrator password These functions will display the existing password and prompt for input of a new password. The passwords can be 2–8 digits long, followed by #. Only those functions listed in this Administrator’s Manual can be programmed via the Administrator Password. The default Administrator password is 4 5 6 . Note: Be sure to write down the new password and store it in a safe place.
Function 1: System parameters IVX 128 Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed dial by dialing the speed dial location number or by accessing the name through the EsiDex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page D.2). 1. Enter the 3-digit location number to program. 2.
IVX 128 Function 3: Extension programming Function 3: Extension programming Important: Where any gray shading (■) appears in an example, it represents values either unavailable for programming by the function (e.g., call recording for an analog phone) or unused in the particular example. Function 32: Extension feature authorization The Administrator can allow or deny many extension features on an extension-by-extension basis.
Function 3: Extension programming IVX 128 8. Toll restriction — “YES” allows the user to place toll calls. If “NO”, the user can only make non- toll calls or calls to numbers listed in the allow exception table. 9. System speed dial — “YES” allows the user to access and place system speed dial calls. Example: Here is a portion of a completed Programming Worksheet (Appendix II) for extension feature authorization.
IVX 128 Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Function 53: Guest/info mailboxes Mailboxes numbered 300–489 can be programmed as either a guest or info Mailbox.
Function 5: Voice mail programming IVX 128 Each programming step is defined as follows: 1. Mailbox number — Input a mailbox number, 300–489. 2. Name — The mailbox name is used for the LCD display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page B.3). Default: The Mailbox number. 3. Type — Select a mailbox type: Guest or Info. Default: Guest. 4. & 5.
IVX 128 Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user's pager.
Function 5: Voice mail programming IVX 128 Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO Line Group (9, 8, or 71–76) that is to be accessed for delivery. 2. Maximum lines — Enter the maximum number of lines (in the selected CO line group) that the system can access simultaneously.
IVX 128 Function 5: Voice mail programming Function 562: Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page E.4). Paging interval Enter the number of minutes for the interval between attempts. Range: 10–1440. Default: 30. Function 57: Q & A mailboxes You can create up to 10 question and answer (Q & A) mailboxes (490–499). Each Q & A mailbox owner can record up to 10 questions.
Function 5: Voice mail programming (This page included for pagination purposes only.) E.
IVX 128 Function 6: Recording Function 6: Recording Function 61: Re-record system prompts IVX 128 plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred — e.g., in a different voice or with different instructions.
Function 6: Recording IVX 128 • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your party’s extension, at any time, or please call back during regular business hours.” Note: While in holiday mode, IVX 128 follows night mode programming for call routing.
IVX 128 Function 6: Recording Function 631: MOH source This selects the source that will be played to callers on hold. Code Source 590 Live external source 591 Pre-recorded music 592 Pre-recorded with “please continue to hold” 593 Pre-recorded with “dial 0 or extension from hold” 594-598 Customer-recorded message on hold Default: 592 (generic message-on-hold). Function 632: MOH recording 1. Connect the message/music source to the MOH port on the side of the cabinet. 2. 3. 4. 5.
Function 6: Recording IVX 128 (This page included for pagination purposes only.) F.
IVX 128 Function 7: Reports Function 7: Reports SMDR port (Called “Port 1” by the system prompts.) No programming is necessary. Connect a PC, call accounting system or serial printer to the SMDR serial port of the system. Call records are output in real time. Reports requested through Function 7 will print to this port (SMDR records will be stored and resume printing five minutes after the last report has finished printing). The output from the serial port is: 8 data bits, 1 stop bit, and no parity, 38.
Function 7: Reports IVX 128 Maintenance port (Called “Port 2” by the system prompts.) The Installer sets the baud rate for this port. You can connect a standard serial printer (or PC used to capture reports) to the port. Report printing The systems built-in reports can be output to a printer or a PC via the SMDR port. When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as Courier New), 9 points or smaller.
Index Administrator Duties, B.1–B.2 Password, C.1 Alphanumeric characters, entering, B.3 Auto attendant Block, D.1 Call waiting, D.1 Caller ID, A.1 Day/night mode, B.4 Remote setting, B.4 Do not disturb (DND), D.1 Entering alphanumeric characters, B.3 Esi-Dex, C.2 System speed dial, D.2 Extension definition and routing Extension feature authorization, D.1–D.2 Features, A.1–A.2 ACD, A.2 Auto attendant, A.2 Phone, A.1 Voice mail, A.2 Function 5 (voice mail programming), E.1–E.5 Function 6 (recording), F.1–F.
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