ESI Feature Phone User’s Guide FOR 0450-0512 Rev. B Visit http://www.esiusers.com for up-to-date help.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, near the internationally known “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2005 ESI (Estech Systems, Inc.). Visit ESI on the Web at http://www.esi-estech.com.
Table of contents Introduction...............................................................................................................................................................A.1 24-Key Feature Phone ................................................................................................................................................................................A.2 12-Key Feature Phone .................................................................................................
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User’s Guide Introduction Introduction Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI’s Feature Phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone.
Introduction User’s Guide 24-Key Feature Phone The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice prompts make it easy to program and use. Volume/scroll keys Status indicator light (pg. D.1) 2-line, 32-character display ESI-DEX feature key (pg. E.1) 12 programmable feature keys (pg. C.1) Speaker VOICE MAIL and RECORD keys (non-functional when used with this phone system) P/UP (pickup) key (pg. D.
User’s Guide Introduction 12-Key Feature Phone The 12-Key Feature Phone includes the basic, most commonly used phone features. Volume/scroll keys 1-line, 16-character display Speaker 9 programmable feature keys P/UP (pickup) key (pg. D.10) PROG/HELP feature key for phone programming as well as access to Verbal User’s Guide and tutorial (pg. B.1) PAGE key (pg. D.10) Fxed feature keys (pg. D.2) Notes: The following features are not available on the 12-Key Feature Phone.
Introduction User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone — i.e., the part with the display is the top. Handset Line cord to wall A.4 12-Key Feature Phone 24-Key Feature Phone • Connects like a basic phone. • Handset plugs into right-side jack.
User’s Guide Help mode (Verbal User Guide) Help mode (Verbal User Guide) Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
Help mode (Verbal User Guide) User’s Guide (This page included for pagination purposes only.) B.
User’s Guide User programming: An introduction User programming: An introduction Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (see “User programming menu,” below), you can quickly set any frequently used feature.
User programming: An introduction User’s Guide How the programmable feature keys can be set • Line keys — If a line number (1 through 12) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access. • Station keys — If the dialed digits input are a three-digit number, the programmable feature key will become a station key providing the appropriate lamp information and easy access or transfer.
User’s Guide User programming: An introduction 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.) 1 Call waiting/Background announce See page D.7 for call waiting and page D.8 for background announce. 3 Headset operation1 See page E.5. 4 Outside dial tone preference See page E.
User programming: An introduction (This page included for pagination purposes only.) C.
User’s Guide ESI Feature Phone operation ESI Feature Phone operation Display When your phone (or station) is not in use, the display will show the current date and time, activated features such as DND (do not disturb; see “MUTE/DND,” page D.3) and monitor mode, and — on a 24-Key Feature Phone — the system’s current line usage. A 12-Key Feature Phone does not display line usage. Each block on the bottom line of the display will represent an individual line (as in the example, right).
ESI Feature Phone operation User’s Guide Keys Programmable feature keys The programmable feature keys at the top of the Feature Phone — 12 on the 24-Key, and nine on the 12-Key — have been pre-programmed by the installer. You may wish to add to or change some of these keys to perform different functions explained throughout this manual. Press PROG/HELP to verify current settings (see page C.1).
User’s Guide ESI Feature Phone operation Hands-free answer (internal calls only) You can program your phone to enable or disable hands-free answer — press PROG/HELP 3 5. With hands-free enabled, an internal call to your station generates a short ring and a double connect tone, then automatically connects the caller to your speakerphone. With hands-free disabled, an internal call to your station generates a single-ring cadence; outside calls ring with a double-ring cadence.
ESI Feature Phone operation User’s Guide Basic phone use Note: References to the SPEAKER key and speakerphone apply to only the 24-Key Feature Phone, not the 12-Key Feature Phone (which lacks both items). Outside calls To answer (double-ring cadence): Lift the handset or press SPEAKER. To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or 7) to be assigned an outside dial tone. To hang up: Replace the handset or — if using the speakerphone — press SPEAKER.
User’s Guide ESI Feature Phone operation To call another station programmed into one of your station keys: 1. Press an available (unlit) station key. 2. The called station will sound a short ring followed by a double connect tone. 3. The phone system will activate the called station’s speakerphone (or the station will ring if that station’s user has hands-free answer disabled). 4. To disconnect when finished, do one of the following: (a.) Replace the handset. or (b.
ESI Feature Phone operation User’s Guide Conference calling Note: On stations with a 12-Key Feature Phone, a programmable feature key must be set to 570 in order to initiate a conference call. For more information, see page E.6. To create a conference call: 1. 2. 3. 4. Establish the first call. Press CONF to place the call on hold. Place a second call as you normally would. Once connected to the second call, press CONF again to connect all of you together.
User’s Guide ESI Feature Phone operation Call forwarding Yu can temporarily call-forward all of your calls to another station. On an ESI phone: 1. Dial 5 6 5. 2. Dial the extension number to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be disconnected If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding key to automatically turn forwarding on and off.
ESI Feature Phone operation User’s Guide Station-to-station call waiting You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in “Call waiting display” (above).
User’s Guide ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the appropriate line number. Note: If your phone has any line keys programmed (see p. C.
ESI Feature Phone operation User’s Guide Paging Your ESI phone system can be programmed to allow paging through an overhead paging system and/or paging through some or all of the system’s Feature Phone speakers. Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.
User’s Guide Special keys Special keys FLASH, REDIAL, RELEASE FLASH The FLASH key serves several purposes: • Getting a fresh dial tone without replacing the handset — When connected to an outside line, press FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.) 1 • Sending a flash hook signal — If operating behind Centrex or a PBX, press FLASH to transmit a flash hook signal automatically to either the phone company’s central office or the host PBX.
Special keys User’s Guide Auto-dialing using Esi-Dex 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of two methods. Either: (a.) Scroll — Press the scroll keys ( and ) to look up and down through the Dex until you find the name (names will appear in the order in which they were stored in the Dex). . . . Or . . . 1 (b.
User’s Guide Special keys 1. To enter each character for the name, press the dial pad key that includes the desired character. The key’s possible character entries will change each time you press the key. 2. When the desired character appears, press # to confirm its entry. The cursor will move to the next character position. Use and (the scroll keys) to back up or to insert a space. Example: To enter a B, press 2 twice (the possible options through which to scroll are A, B, C and 2).
Special keys User’s Guide Using Esi-Dex: An example Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm 1 that the information has been stored. Then, to call the XYZ Company in the future, use Esi-Dex as described below for the 24-Key ESI Feature Phone. 1. Press ESI-DEX until you see PERSONAL DEX on the display. 2. Enter 9 2 5 (W A L).
User’s Guide Special keys Override ring 1 The override ring feature lets you place a call — station-to-station or outside line — when another call is ringing. Placing a call using the override ring feature 2 First, program a feature key to be an override ring key — by assigning to it the function code 5 8 0. Then, to bypass an incoming station or line call: 1. Before you begin the call, press the override ring key you programmed.
Special keys User’s Guide Line keys If some of your programmable feature keys have been programmed as line keys (or you can program line keys using PROG/HELP 2), press an unlit key to access the line. An outside call transferred to your 1 station can be answered by simply lifting the handset or pressing SPEAKER . You do not have to press the line key.
User’s Guide Special keys Headset key (Code 564) This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,” page E.5). Press the key to receive dial tone or to answer a ringing call. Press the key again or press RELEASE to disconnect from the call. Call-forward key (Code 565 or 565XXX) If you frequently call-forward your phone (see “Call forwarding,” page D.
Special keys User’s Guide (This page included for pagination purposes only.) E.
User’s Guide Analog stations Analog stations If your station has been installed as an analog station, it will be able to use only a standard-type telephone. Because the phone isn’t digitally integrated to the phone system (like the ESI Feature 1 Phones), its operation and capabilities will be different. Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key (5 6 5) to easily forward calls to the cordless phone when out of your office.
Analog stations User’s Guide Call waiting If you have enabled call waiting for your station ( XXX 5 3, where xxx represents your extension number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings, lift the handset and you will be reconnected to the other caller.
Index /▲ keys. See Volume/scroll keys 12-Key Feature Phone, A.3 24-Key Feature Phone, A.2 Attendant operation, D.10 Background announce, D.8 Background announce key, E.7 Basic phone use, D.4 Blind transfer, D.5 Call forward key, E.7 Call forwarding, D.7 Call pick-up, D.10 Call waiting, D.7 Background announce, D.8 Station-to-station, D.8 Caller ID, D.1 Analog stations, F.1 Conference calling, D.6 Dial tone, D.3 Preference, E.5 Direct station select, D.4 DSS. See Direct station select Esi-Dex, E.
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