Remote IP Feature Phone Installation Manual 0450-0450 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2003 ESI (Estech Systems, Inc.). IVX is a registered trademark of Estech Systems, Inc.
Table of contents General description..................................................................................................................................................A.1 Esi-Tools........................................................................................................................................................................................................A.1 Programming information .......................................................................................
(This page included for pagination purposes only.
Remote IP Feature Phone Installation Manual General description General description This manual provides step-by-step instructions and guidelines for your use in installing the Remote IP Feature Phone. The Remote IP Feature Phone is compatible with a wide range of broadband access devices and Internet service providers (ISPs). Providing instructions for all types of broadband access equipment would not be possible in a reasonably sized document; instead, this manual deals with several common devices.
General description Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) A.
Remote IP Feature Phone Installation Manual Programming information Programming information Before programming the Remote Phone and the IP PBX, addressing and access information should be defined and collected. Important: We have provided the worksheet in Appendix IV to help you collect the information described on these pages. Fill out this worksheet and use it during the programming operation.
Remote IP Feature Phone Installation Manual Programming information Remote site parameters • IP address — The address the Remote Phone will use. This can be either a public or private address. [Item 4 in Figure 1, below.] The Remote Phone can only use a static address. If a static public address is not available a NAT router must be used. In that case, the Remote Phone IP address will be a private address on the remote site network.
Remote IP Feature Phone Installation Manual Programming the IP PBX and Remote IP Feature Phone Programming the IP PBX and Remote IP Feature Phone The section outlines the process for configuring the IP PBX and the Remote IP Feature phone for remote operation. This provides a quick overview. For complete instructions, please refer to Function 8 in the appropriate E-Class Installation Manual (IP E-Class or IVX E-Class).
Programming the IP PBX and Remote IP Feature Phone Remote IP Feature Phone Installation Manual 2. Now, connect the Remote IP Feature Phone to the local network. The phone should connect to the network and become operational. 3. The Function 31 parameters now need to be downloaded to the phone. Repeating the Function 31 programming steps does this. Enter the extension number and press #. You don’t have to re-enter the rest of the parameters; just push # to confirm each parameter.
Remote IP Feature Phone Installation Manual Configuring the remote modem/router Configuring the remote modem router This section provides step-by-step procedures for configuring different types of modems that are commonly used at remote sites.
Configuring the remote modem/router Remote IP Feature Phone Installation Manual xDSL modem with a static IP address Configuring the PC 1. Configure the PC to use a static IP address: • Click on the Start Menu, choose Settings, then choose Control Panel. • Double click the Network icon. The Network dialog box appears. • Choose the TCP/IP protocol. (If you do not see TCP/IP, please refer to Appendix III for instructions for installing TCP/IP.
Remote IP Feature Phone Installation Manual Configuring the remote modem/router Cable modem with a static IP address Configuring the PC 1. Configure the PC to use a static IP address: • Click on the Start Menu, choose Settings, then choose Control Panel. • Double click the Network icon. The Network dialog box appears. • Choose the TCP/IP protocol. (If you do not see TCP/IP, please refer to Appendix III for instructions for installing TCP/IP.
Configuring the remote modem/router Remote IP Feature Phone Installation Manual Dedicated ISDN with a static IP address Configuring the PC 1. Configure the PC for a static IP address: • Click on the Start Menu, choose Settings, then choose Control Panel. • Double click the Network icon. The Network dialog box appears. • Choose the TCP/IP protocol. (If you do not see TCP/IP, please refer to Appendix III for instructions for installing TCP/IP.
Remote IP Feature Phone Installation Manual Configuring the remote modem/router Dial-up ISDN This procedure is specifically for the DIVA™ LAN ISDN Modem. Other ISDN dial-up modems will be similar. Refer to the Installation Manual for the specific modem being installed. Configuring the modem 1. Retrieve the DIVA LAN ISDN Modem Quick Install Guide that came with the modem. 2. Turn to Step 4 of the Quick Install Guide. Item 2 under Step 4 will quickly explain how the user’s PC needs to be set up.
Configuring the remote modem/router Remote IP Feature Phone Installation Manual Adding the Remote Phone addressing The DIVA LAN ISDN Modem has built-in network address translation (NAT) to allow multiple hosts to use the ISDN connection to the Internet and to provide limited security for those hosts. Please follow the following steps to add the Remote Phone address and UDP Port to the NAT mapping. 1.
Remote IP Feature Phone Installation Manual Configuring the remote modem/router Configuring a NAT router for DHCP The following instructions were written for the Linksys Etherfast Cable/DSL Router model Numbers BEFSRU31, BEFSR41 v.2, and BEFSR11. The steps will be similar for other NAT routers. Refer to the router’s User’s Guide for the specific instructions. 1. Retrieve the Linksys Etherfast Cable/DSL Router User’s Guide that came with the router. 2.
Configuring the remote modem/router Remote IP Feature Phone Installation Manual Adding the Remote Phone addressing The Linksys Etherfast Cable/DSL router utilizes network address translation (NAT) to allow multiple hosts to use the modem connection to the Internet and to provide limited security for those hosts. Please follow the following steps to configure the router. (Instructions for connecting to the configuration screen can also be found in the Linksys Etherfast Cable/DSL Router User’s Guide.
Remote IP Feature Phone Installation Manual Configuring the remote modem/router Configuring a NAT router for PPPoE The following instructions are for the Linksys Etherfast Cable/DSL router model numbers BEFSRU31, BEFSR41 v.2, and BEFSR11. The steps will be similar for other NAT routers. Refer to the router User’s Guide for the specific instructions. Instructions for configuring the Linksys router for specific ISPs can be obtained from the Linksys Web site, www.linksys.com. 1.
Configuring the remote modem/router Remote IP Feature Phone Installation Manual Adding the Remote Phone addressing The Linksys Etherfast Cable/DSL router utilizes network address translation (NAT) to allow multiple hosts to use the modem connection to the Internet and to provide limited security for those hosts. Follow the following steps to configure the router. (Instructions for connecting to the configuration screen can also be found in the Linksys Etherfast Cable/DSL Router User’s Guide.) 1.
Remote IP Feature Phone Installation Manual Connecting the Remote IP Feature Phone Connecting the Remote IP Feature Phone Connect the Remote IP Feature Phone directly, or through a hub or switch, to modem or NAT router. At this point, installation of the Remote IP Feature Phone is similar to that for the IP Local Phone. 1. Use the provided RJ-45 Cat-5 cable to connect from the connector marked NETWORK to the device (router or DSL or cable modem). 2.
Connecting the Remote IP Feature Phone Remote IP Feature Phone Installation Manual Once the Remote IP Feature Phone has connected to the main office IP PBX, perform the following operations to ensure that full, proper operation has been established. Note: During these steps, monitor the display for proper indication for each mode. 1. Program a programmable feature key for the extension assigned to this phone. 2.
Remote IP Feature Phone Installation Manual Network guidelines Network guidelines The following pages outline the minimum cable, LAN and WAN infrastructure needed for the Remote IP Feature Phone to work correctly. If the infrastructure doesn’t meet these minimums, the system may not operate reliably. These guidelines also apply to the main office for proper operation of the IP PBX. LAN Cabling • Use Category 5 or better cable that is pinned out to the 568B standard set forth by ANSI/EIA.
Network guidelines Remote IP Feature Phone Installation Manual WAN • Connection types – We recommend a dedicated or Point-to-Point high bandwidth circuit. For example a point-to-point T-1, ISDN, or a Frame Relay connection with a high CIR.1 When used with such a connection the Remote IP Feature Phone will provide consistent high voice quality. – A remote connect over the public Internet cannot be expected to provide the same voice quality as a dedicated or point to point connection.
Remote IP Feature Phone Installation Manual Network guidelines • Quality-of-service/voice-quality issues – A customer using the Internet to transport the voice can expect some voice-quality issues. Check the connection’s bandwidth utilization of the connection (and recommend that the customer increase the bandwidth). Using Esi-Networx or the PING and TRACERT utilities will also help you to narrow the problem down to the unreliable path the packets are required to take while moving across the Internet.
Network guidelines Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) F.
Remote IP Feature Phone Installation Manual Troubleshooting Troubleshooting The purpose of this section is to assist you with issues you may run into while troubleshooting the Remote IP Feature Phone. One of the most important things to remember is that you need to isolate the problem as soon as possible so you know who to get involved to assist you in reaching a resolution.
Troubleshooting Remote IP Feature Phone Installation Manual • One or all Remote IP Feature Phones is getting only one-way audio or no audio. – If there is a firewall or proxy server check to make sure that the UDP Port for that phone, and for the IP PBX is open for both incoming and outgoing traffic. – If the router is using NAT ensure that the UDP ports on that router are all open. • One or all Remote IP Feature Phones are having voice-quality issues.
Remote IP Feature Phone Installation Manual Appendix I: Using PING to verify the connection Appendix I: Using PING to verify the remote site/ main office connection Before connecting the Remote IP Feature Phone at the remote site, verify that an IP connection can be made to the main office. This section provides a quick method for verifying the connection. If a problem is found, you must correct it before installing the Remote IP Feature Phone.
Appendix I: Using PING to verify the connection Remote IP Feature Phone Installation Manual Another possible display indicating a problem is shown here: Pinging 64.221.73.226 with 32 bytes of data: Reply from 206.205.233.145: TTL expired in transit. Reply from 206.205.233.145: TTL expired in transit. Reply from 206.205.233.145: TTL expired in transit. Reply from 206.205.233.145: TTL expired in transit. Ping statistics for 64.221.73.
Remote IP Feature Phone Installation Manual Appendix II: Using TRACERT Appendix II: Using TRACERT The MS-DOS command TRACERT (short for trace route) can be used to determine the location of the problem. At the DOS prompt type tracert followed by the IP PBX’s remote-access IP address. Here’s an example of a trace route (host names simulated): C:\WINDOWS\Desktop>tracert 63.211.73.226 Tracing route to 63.211.73.
Appendix II: Using TRACERT Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) I.
Remote IP Feature Phone Installation Manual Appendix III: Installing the TCP/IP protocol in Windows 95/98 Appendix III: Installing the TCP/IP protocol in Windows 95/98 Important: Have the PC’s Windows CD-ROM close at hand, in case Windows requires files from it during this procedure. 1. 2. 3. 4. 5. 6. 7. Click on Start, choose Settings, then choose Control Panel. Double click on the Network Icon. The Network dialog box appears. Select its Configuration tab. Click the Add button.
Appendix III: Installing the TCP/IP protocol in Windows 95/98 Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) J.
Remote IP Feature Phone Installation Manual Appendix IV: IP addressing information worksheet Appendix IV: IP addressing information worksheet Refer to “Programming information” (page B.1) for the definition of the addressing parameters on this worksheet. Also, Appendices V and VI provide additional help on correctly determining these addresses. Function 821 programming PBX private IP address __ __ __. __ __ __. __ __ __. __ __ __ PBX gateway IP address __ __ __. __ __ __. __ __ __.
Appendix IV: IP addressing information worksheet Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) K.
Remote IP Feature Phone Installation Manual Appendix V: Address discovery at the remote site Appendix V: Address recovery at the remote site This appendix describes how to discover the remote site IP address and network information you will need to install the Remote IP Feature Phone. The remote site information needed includes the following: • IP address the Remote IP Feature Phone will use. • Default gateway for the Remote IP Feature Phone. • UDP port the Remote IP Feature Phone will use.
Appendix V: Address discovery at the remote site Remote IP Feature Phone Installation Manual If the NAT router is already in place and you have no documentation for it, and a PC is already configured to use the NAT router, the following steps will help you gather the needed IP addresses. Checking existing address information Important: The procedure shown below is for use within Windows 95 and 98. However, if you’re using Windows NT, Windows 2000 or Windows XP: 1.
Remote IP Feature Phone Installation Manual Appendix V: Address discovery at the remote site 4. The IP address field is the IP address assigned to the PC; you should choose an IP address in the same subnet for the phone. In this Windows 9x example shown, the IP address is assigned via DHCP. You can tell this by looking at the Release and Renew buttons. If the PC, as above, is set to DHCP, then those buttons will be selectable buttons.
Appendix V: Address discovery at the remote site Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) L.
Remote IP Feature Phone Installation Manual App. VI: Discovering the IP PBX’s remote-access IP address Appendix VI: Discovering the remote-access IP address for the remote IP PBX Either the main office network administrator or the ISP can provide the public gateway address at the main office. (This address is used by the Remote IP Feature Phone as the IP PBX’s remote-access IP address.
App. VI: Discovering the IP PBX’s remote-access IP address Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.) M.
Index Bandwidth, F.2 Cable modem, D.1, D.3 Cabling, F.1 Cat-5, E.1, F.1, G.1 CIR, F.2, F.3, G.2 DHCP, D.1, D.5, D.7, D.9, L.1, L.3 DIVA, D.1, D.5, D.6 DNS, D.2, D.3, D.4, D.5 Domain, D.2, D.3, D.4, D.7, D.9 DSL, D.7, D.8, D.9, D.10, F.2 Firewall, F.2 Frame Relay, F.2 Host, D.2, D.3, D.4, D.7, D.9 Internet, A.1, D.2, D.3, D.4, D.5, D.6, D.7, D.8, D.9, D.10, F.2, F.3, G.2, M.1 IP address, A.1, B.1, C.1, D.1, D.2, D.3, D.4, D.5, D.6, D.7, D.8, D.9, D.10, G.1, H.1, L.1, L.3, M.1 IP PBX, A.1, B.1, C.1, E.1, E.
(This page included for pagination purposes only.
