User`s guide

User’s Guide Using Esi-Link
H.4
Transferring calls
Outside callers can be transferred to remote location extensions, departments, and mailboxes.
Note: On legacy ESI systems
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, as well as ESI Communications Servers running older system software, Esi-Link
doesn’t allow an outside call coming from one location to be transferred or forwarded to another (or third)
location. In the event a call must be transferred to another location, use the hold feature (see page H.5).
Transferring an outside call to a remote location extension or department
1. Press TRANSFER.
. . . then . . .
2. Either . . .
(a.) Press the Location Key and then dial the extension.
. . . or . . .
(b.) If you have a programmable feature key assigned to that location number and extension,
press that key.
Note: If you’re performing a “blind” transfer — i.e., one which you’re not “supervising” by speaking
to the person to whom you’re transferring — don’t hang up until you hear a ringing tone,
which will confirm the transfer has been successful.
Transferring an outside call to a remote location mailbox
1. Press VOICE MAIL.
. . . then . . .
2. Either . . .
(a.) Press the Location Key and then dial the extension.
. . . or . . .
(b.) If you have a programmable feature key assigned to that location number and extension,
press that key.
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IVX X-Class, IVX E-Class, IVX S-Class, IP E-Class, IVX Series, and IP Series systems.