User`s guide

User’s Guide Special keys
F.19
Performing Quick Switch
While you’re on a call, or while a call is ringing to the desktop, the Quick Switch key on your desktop
phone glows solid green; this indicates that you can perform a Quick Switch. To transfer the call to your
Cordless Handset:
1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to
ring, while simultaneously disconnecting the desktop phone.
2. On the Cordless Handset, answer the ringing call by pressing TALK; or, in VIP Softphone, answer
the ringing call by clicking ANSWER. Once again, the Quick Switch key on the desktop phone
glows green to indicate the ability to perform a Quick Switch.
3. When and if desired, press the Quick Switch key on the deskop phone. This “blind-transfers” the
call back to the desktop phone, causing it to ring, while simultaneously disconnecting the
Cordless Handset.
Of course, you can do this in exactly the reverse order — i.e., if you start out with a call on your Cordless
Handset, you can Quick Switch it to your desktop phone and, if desired, back again.
Notes: If you transfer a call unintentionally, pressing FLASH won’t retrieve the call. However, you can
perform another Quick Switch or use the PICK UP key to pick the call from the ringing extension (i.e.,
press

followed by the extension number).
If (a.) you’re on a call and (b.) another call comes in and (c.) you Quick Switch the active call to the
other phone (desktop or Cordless) . . . the call-waiting caller will continue to ring and follow regular
system routing (such as to your voice mailbox) if not answered in some manner.
Account codes (Code 584)
The account codes key lets you assign an account code to a specific call. The system stores this in a record which
your company can use for tracking purposes. This can be especially helpful in environments such as legal offices,
consultancies, advertising agencies and others where it is critical to confirm billable hours for your clients.
Note: For exact codes to be used, consult your System Administrator.
During a call, press the key, enter a designated account code, and then press #. The code must be numerical
only — i.e., between 0 and 9, only — and no more than 10 digits long.
For greater convenience, you can assign frequently used account codes to programmable feature keys. In
each case, just program 5 8 4 followed by the desired account code.
General information regarding use of account codes
• Account codes are applicable to only outside calls (not internal “intercom” calls).
• You can enter more than one account code during the same conversation — particularly useful in a
conference call that involves multiple clients or customers.
• Neither an incoming caller or a person being called will hear the tones as you enter account codes.
• If you enter an incorrect account code, just press the account code key again and enter the desired number.
• Pressing the account code key won’t affect the recording of a call.
• It’s not necessary to enter an account code to place an outbound call.
• The phone system won’t prevent entry of an invalid account code.
Local CO (Code 585)
Note: Available for only the ESI Remote IP Cordless Handset.
The local CO key provides dial tone for an analog line connected to the Cordless Handset’s base station.
Important: Use this key if you have to make a 9 1 1 emergency call! Otherwise, it will appear to the dispatcher’s
computer as if you’re at the location of the ESI Communications Server and not where you really are.