User`s guide

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User’s Guide Special keys

F.14

Optional features

The following optional features may be accessible from your station. See the Administrator for details. In each

case, you must use a programmable feature key to serve as an on/off key for the feature (see “Programmable

feature keys,” page C.2).

Note: In the codes, DDD = ACD department number and XXX = extension number.

Code Feature key Page

ESI 60, ESI 40,

48-Key, 24-Key

ESI Cordless

Handset

(Legacy)

12-Key

560 Manual day/night mode F.14 Y Y

561 Service observing F.15 Y Y

5DDD ACD agent log on/off I.1 Y Y

562 ACD agent wrap I.2 Y Y

563DDD ACD Administrator I.5 Y Y

564 Headset key F.15 Y

565 Call forward key F.15 Y Y Y

565XXX Forward to a destination F.15 Y Y Y

566 Redial F.15 Y

567 Call forward/no-answer key E.11 Y

568 Message monitor key F.10 Y Y

569 Background announce key F.15 Y Y

570 Conference E.9 Y

571 Personal Greeting 1 F.16 Y Y Y

572 Personal Greeting 2 F.16 Y Y Y

573 Personal Greeting 3 F.16 Y Y Y

574 Caller ID key F.16 Y

575 and 576 Virtual answer keys F.17 Y

577 QuickPage F.17 Y Y

578 Mute/DND F.17 (DND only) Y

579 Voice mail F.18 Y

580 Override ring key F.9 Y Y

582 Record F.18 Y

583 Quick Switch F.18 Y

584 Account codes F.19 Y Y Y

585 Local CO key F.19 Y

587 Loop key F.20 Y Y Y

599 Overhead page E.16 Y Y Y

Manual day/night mode (Code 560)

You can use a programmable feature key to manually change the system’s main auto-attendant greeting,

incoming call destinations, and CO line group access.

Each time the key is pressed, the display switches

among: DAY, NGT, DAY2, NGT2, HDAY (holiday) or AUTO.

Tip: To keep the system from being taken out of this mode, place it in auto and then delete the

programmable feature key’s programming.

Notes: The System Administrator can also change the mode and/or re-record the holiday greeting remotely to

handle unexpected closings, such as for inclement weather.

If a second organization or business (“tenant,” in telephony terms) is sharing the system, switching

between day and night mode also changes that tenant’s day/night mode.

Depending on how the Installer has programmed your system, day and night mode for incoming calls and CO line group access may not change

upon use of this key.

AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.