User`s guide

User’s Guide ESI phone operation
E.15
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Hold
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Exclusive hold
To place a call on exclusive hold
To place a call on exclusive hold on an ESI phone, press HOLD for at least one second. The display will
briefly appear as follows . . .
ESI phone with
two-line display
ESI phone with
three-line display
12-Key Feature Phone
(legacy product)
. . . and then return to its normal state. This exclusive hold will cause the HOLD key to light solid red on
just that ESI phone (i.e., where the key was pressed) and none other in the system.
To retrieve a call from exclusive hold
To reconnect to a call from the ESI phone where the call was placed on exclusive hold, you may do any of
the following:
(a.) From a phone idle state, press HOLD for at least one full second.
(b.) Press the blinking programmable feature key (see pp. C.2–C.3) that you know is pre-programmed
for that outside (or “virtual”) line or station. This will reconnect you immediately to the call.
(c.) Press HOLD briefly and dial the appropriate line number. Only the ESI phone where the call was
placed on exclusive hold will display an “E” next to the line (identified by number) on which the call
is holding. (That line number won’t appear on the hold display on any other ESI phone, because no
other ESI phone can retrieve that call.) In the example below, the ESI phone has a call on exclusive
hold on line 12.
ESI phone with
two-line display
ESI phone with
three-line display
12-Key Feature Phone
(legacy product)