User`s guide

User’s Guide Analog stations
J.5
Retrieving messages
You can pick up messages from your station, when away from the office or from another user’s ESI phone.
1. Lift the handset, and then dial

followed by your extension number. If calling from the outside, at the
main greeting, press

and enter your extension number or have the operator transfer you by pressing
VOICE MAIL,

, and entering your extension number.
2. If required, enter your password. the ESI system will announce the number of new and old messages
and will start playback of messages with the oldest new message and continue until all messages and
recordings have played.
Voice-prompted instructions will be played at the end of each message. Once you've learned these prompts
(see the chart, “Functions available during analog station voice mail message retrieval”) you can proceed
more rapidly by pressing one of the following keys any time during the message or during a prompt.
Functions available during analog station voice mail message retrieval
Note: Functions tinted light gray, below, either change or are not available when you’re using an ESI phone
(see page D.6).
Key Function Description
1 Pause Pauses for one minute or until 1 is pressed again.
2 Hear time/date Pauses the message, plays the time/date of when the message was left
and resumes.
3 Reply Replies to the originator of a message (if from a user in the system). Record your
reply at the tone; press 1 to stop. You will be returned to your mailbox and the
original message.
4 Back up (rewind) When pressed during message playback, rewinds 4 seconds for each key press.
If pressed after the message has finished, it returns you to the beginning of
the message.
5 Access user
programming
Accesses user programming menu.
6 Move Moves a copy of the message to other users’ mailboxes.
You may move the copy with or without an introduction.
After the move, the system returns you to your mailbox and the original message.
7 Delete Deletes the message from the mailbox
(see “Message Recycle Bin,” page D.10).
8 Main greeting Goes to the main greeting
(if your system is using the built-in auto attendant).
9 Save Saves the message (it will be played as an old message the next time messages
are picked up).
9 9 Save as new Skips over a new message and leaves it as a new message (i.e., it will be played
as a new message the next time you pick up messages). You must press the 9
key twice within two seconds.
0 Operator Transfers you to the operator.
#
Leave
a message
Lets you record a message in one or more mailboxes. At the prompt, enter the
desired mailbox number. Press # and then enter up to 65 mailbox numbers, using
the phone’s dialpad and programmable feature keys. Mailboxes in a department
count toward the maximum of 65.

To disconnect Always press

before hanging up (if you press it during playback of a message,
the message and any other unsaved messages will be saved).
Retrieving messages from another user’s ESI phone
Press VOICE MAIL

and dial your extension number. Follow the procedures described on page J.5.