User`s guide

Special keys User’s Guide

F.12

Optional features

The following optional features may be accessible from your station. See the Administrator for details.

In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use

the feature. In some instances, you must use a programmable feature key to serve as an on/off key for

the feature (see “Programmable feature keys,” page C.2).

Note: In the codes below, DDD = ACD department number and XXX = extension number..

Code Feature key Page

12-Key

Phone

ESI Cordless

Handset

24/48-Key

Phones

199 or 599

Overhead page E.14

560 Manual day/night mode F.13 Y Y

564 Headset key F.13 Y

565 Call forward key F.13 Y Y Y

565XXX Forward to a destination F.13 Y Y Y

566 Redial F.1 Y

567 Call forward/no-answer key E.9 Y

568 Message monitor key F.10 Y Y

569 Background announce key F.13 Y Y

570 Conference E.8 Y

571 Personal Greeting 1 F.14 Y Y Y

572 Personal Greeting 2 F.14 Y Y Y

573 Personal Greeting 3 F.14 Y Y Y

574 Caller ID key F.14 Y

575 and 576 Virtual answer keys F.15 Y Y

578 Mute/DND F.15 Y (DND only)

579 Voice mail F.15 Y

580 Override ring key F.9 Y Y

582 Record F.16 Y

583 Quick Switch F.16 Y

584 Account codes F.17 Y Y Y

(Continued)

599 on IVX X-Class, 199 on IVX E-Class. If you don’t know which system you’re using, consult your System Administrator.