User`s guide

ESI Feature Phone operation User’s Guide
E.6
Supervised transfer — announcing the caller to the called person
1. While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number) and wait until the called person answers.
2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up.
Note: If the transferred-to person doesn’t answer in step 1, press the station key again or press FLASH
to be reconnected to the original caller.
. . . to another phone number (trunk-to-trunk transfer)
Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS
WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED
TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER
COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.
Blind transfer
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 7), and
then the telephone number to which you want to transfer.
2. Hang up. Now both outside lines are connected via a trunk-to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g.,
perhaps you received a busy signal at the remote end, or the recipient simply won’t take the call),
just press FLASH. This disconnects the second outside connection, returning you to (and removing
from hold) the original call.
Supervised transfer — announcing the caller to the called person
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 7); then
dial the phone number to which you want to transfer, and wait until the called person answers.
2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up. Now both outside lines are connected via a trunk-to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g.,
perhaps you received a busy signal at the remote end, or the recipient simply won’t take the call),
just press FLASH. This disconnects the second outside connection, returning you to (and removing
from hold) the original call.