ESI Feature Phone User’s Guide FOR WITH 0450-0467 Rev. N For on-line help, visit www.esiusers.com.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, near the internationally known “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2007 ESI (Estech Systems, Inc.). Visit ESI on the Web at http://www.esi-estech.com.
Table of contents Introduction...............................................................................................................................................................A.1 48-Key Feature Phone ..........................................................................................................................................................A.2 24-Key Feature Phone .......................................................................................................................
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User’s Guide Introduction Introduction Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI Digital Feature Phones and the ESI Digital Cordless Handset. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone.
Introduction User’s Guide 48-Key Feature Phone The 48-Key Feature Phone has a variety of programmable and built-in features. It comes in two versions: Digital and TAPI. Additionally, it supports the optional 60-Key Expansion Console. Both versions of the 48-Key Feature Phone offer the same basic features that are described throughout this User’s Guide. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Status indicator lamp (pg. D.
User’s Guide Introduction Optional 60-Key Expansion Console for use with the 48-Key Feature Phone The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Digital Feature Phone. You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI Feature Phone, using either direct or traditional programming (see pages C.2). Note: Only one key can exist per extension, feature or operation.
Introduction User’s Guide 24-Key Feature Phone The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Volume/scroll keys Status indicator lamp (pg. D.8) ESI-DEX key (pg. F.2) 2-line, 32-character display Speaker 12 programmable feature keys (p. C.2) P/UP (pickup) key (pg. E.14) VOICE MAIL key (pg. D.1) PROG/HELP combo key for phone programming (pg. C.
User’s Guide Introduction 12-Key Digital Feature Phone The 12-Key Digital Feature Phone includes the basic, most commonly used phone features. Volume/scroll keys 1-line, 16-character display Speaker 9 programmable feature keys (pg. C.2) P/UP (pickup) key (pg. E.14) PAGE key (pg. E.14) PROG/HELP combo key for phone programming (pg. C.2) and access to Verbal User Guide and tutorial (pg. B.1) Fixed feature keys (pg. E.
Introduction User’s Guide ESI Cordless Handsets ESI’s Digital Cordless Handsets come in two models — small and large — but each offers the same features. Note that they do not have the following features found on some ESI desktop phones: speakerphone, Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide (or HELP key). Each model comes with a charger/AC adapter, base station, belt clip, battery pack, and wall mount.
User’s Guide Introduction Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone — i.e., the part with the display is the top. 12-Key Feature Phone 24-Key Feature Phone Handset • Connects like a basic phone. • Handset plugs into right-side jack. • Line cord plugs into left-side jack.
Introduction User’s Guide 60-Key Expansion Console connection Notes: The 60-Key Expansion Console can be connected to only a 48-Key Feature Phone. 1. The 60-Key Expansion Console (right) includes an expansion cable. Connect one end of the expansion cable to the appropriate connector on the bottom of the Feature Phone (below). Then, connect the other end of the expansion cable to the 60-Key Expansion Console. 2.
User’s Guide Introduction ESI Cordless Handset connection Each ESI Cordless Handset comes with: • A charger/cradle to charge the Handset. • An AC adapter for use with only the charger. • A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset. This base station is line-powered and thus needs no AC power. • Wall-mount(s), a belt clip, and a Quick Reference Guide.
Introduction User’s Guide (This page included for pagination purposes only.) A.
User’s Guide Help mode (Verbal User’s Guide) Help mode (Verbal User’s Guide) Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features. Notes: As explained on page E.1, each of the two smaller Feature Phones, 12-Key and 24-Key, has a combo PROG/HELP key.
Help mode (Verbal User’s Guide) (This page included for pagination purposes only.) B.
User’s Guide User programming: An introduction User programming: An introduction Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu” on the next page), you can quickly set any frequently used feature.
User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting. 2 Delete personal greeting When prompted, press 2 again to confirm deletion.
User’s Guide User programming: An introduction How the programmable feature keys can be set 1 • Line keys — Programming a line number (1 through 12) into a programmable feature key makes it a line key, which provides the appropriate lamp information and manual outside-line access. • Station keys — If the digits entered constitute a three-digit number, the programmable feature key will become a station key, providing the appropriate lamp information and easy access or transfer.
User programming: An introduction User’s Guide 3 Station options The station options sub-menu (PROGRAM 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.) 1 Call waiting/background announce See page E.11 for call waiting and page E.12 for background announce. Note: Background announce is not available on a 12-Key Feature Phone.
User’s Guide User programming: An introduction 4 Station audibles The station audibles programming provides control of the following audible items: Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset. 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones. Press or to select a tone, then press # to accept it.
User programming: An introduction 6 User’s Guide External message notification 1 2 3 7 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery Phone delivery 1 Enter phone number Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8, or 7) before the number. Use the scroll key to enter special characters; use the scroll key to backspace.
User’s Guide Voice mail operation Voice mail operation Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICE MAIL key For direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes: • On a 48-Key or 24-Key Feature Phone — Use the blue VOICE MAIL key.
Voice mail operation User’s Guide Depending on auto attendant usage and your personal preferences, you may wish to include one or more of these options in your personal greetings: Option 0 1 4 8 XXX Instruction To reach the operator To skip directly to the record tone (or “beep”) 1 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.
User’s Guide Voice mail operation Moving a message When you move a message (by pressing 6), a prompt will ask whether you wish to move the message with or without an introduction. Once you’ve moved the message, you’ll be given the normal options to handle the message in your mailbox: save, delete, etc.
Voice mail operation User’s Guide 3. The ESI phone system will start playback of messages with the oldest new message and continue until all messages are played. The display will show the origination of the message, the countdown duration of the message, whether new or old, and the time/date of when the message was left. Cordless Handset or 24-Key Feature Phone 48-Key Feature Phone (also shows running playback time in reverse) 4.
User’s Guide Voice mail operation Retrieving voice mail messages using another user’s ESI Feature Phone 1. Press VOICE MAIL and then . 2. Dial your extension number. 3. Follow the procedures described in “Retrieving voice mail messages from your ESI Feature Phone” (page D.3).
Voice mail operation User’s Guide Live recording (Not available on 12-Key Feature Phone.) Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code 582. (See “Optional features,” page F.12.) It then functions like the RECORD key described herein. To begin recording both sides of the conversation during a call, press RECORD.
User’s Guide Voice mail operation Off-premises message delivery To program this, press PROGRAM 6. Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number.
Voice mail operation User’s Guide Message Recycle Bin (un-delete) The ESI phone system stores your most recently deleted messages (10 on a 30-hour system, five on a six-hour system1) in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error. You access the Message Recycle Bin through user programming (PROGRAM 9). Press 9 to advance through deleted messages. Press 8 to restore a message to your mailbox as an old message.
User’s Guide Voice mail operation Programming your guest mailbox from an ESI Feature Phone Press PROGRAM , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up. You can record up to three different personal greetings in your own voice indicating your availability to return calls. Tip: If necessary, review “Personal greetings” on page D.1, for options and sample greetings.
Voice mail operation User’s Guide Optional voice mail feature: Broadcast mailbox (500) Important: This is a special, optional feature not explained in the tutorial. Introduction to broadcast mailbox The broadcast mailbox lets you broadcast a “master” message to all system users’ mailboxes. When you record a master message in the broadcast mailbox, the ESI phone system instantly copies it into the mailbox of each user who has recorded a personal greeting.
User’s Guide Voice mail operation Optional voice mail feature: Cascade notification mailboxes Important: This is a special, optional feature not explained in the tutorial. Be sure to get your cascade notification mailbox number from the Administrator. A cascade notification mailbox dials up to three designated numbers (of up to 24 digits each) in a sequence called a cascade. If a cascade notification mailbox receives a new message, the ESI phone system dials the first number for a set number of times.
Voice mail operation User’s Guide Cascade notification parameters The cascade notification mailboxes will use the same CO line group and pager dialing pause as programmed by the Installer. Notification interval To program the notification interval parameter for a cascade notification mailbox: 1. From the programming menu for that mailbox, press 6 2. 2. Enter the number of minutes for the interval between attempts. Range: 1–1440. Default: 30.
User’s Guide ESI Feature Phone operation ESI Feature Phone operation Display When your phone (or station) is not in use, the display will show the current date and time, activated features such as DND (do not disturb; see “MUTE/DND,” page E.3), monitor mode, and — on a 48 or 24 –Key Digital Feature Phone — the system’s current line usage. A 12-Key Digital Feature Phone does not display line usage.
ESI Feature Phone operation User’s Guide Fixed-feature keys The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/RDL and MUTE/DND keys both have dual purposes; your ESI phone system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. The different phone models have some different fixed-feature keys.
User’s Guide ESI Feature Phone operation Volume/scroll keys The two smaller keys labeled and , located just above the dial pad, serve two purposes: • Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen volume setting until you change it. • Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several entries on the display, such as special characters: #, , P, and F.
ESI Feature Phone operation User’s Guide Basic phone use Outside calls To answer (double-ring cadence): Lift the handset or press SPEAKER. If using a Cordless Handset, either press TALK or remove the Cordless Handset from its charging cradle. 1 To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or 7) 1 to be assigned an outside dial tone. On a Cordless Handset, press TALK and dial 9 (or 8 or 7).
User’s Guide ESI Feature Phone operation Direct station selection Programming some of the programmable feature keys (see p. C.2) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’ LEDs indicates the status of the station assigned to each key: If a station key’s LED is . . . Unlit Red; steadily lit Red; blinking Green; steadily lit Green; blinking Amber; steadily lit The station assigned to that key is . . .
ESI Feature Phone operation User’s Guide Supervised transfer — announcing the caller to the called person 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number) and wait until the called person answers. 2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”) 3. Hang up.
User’s Guide ESI Feature Phone operation . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an outside call, press VOICE MAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the extension number. 2. You and the caller will be connected to that user’s personal greeting.
ESI Feature Phone operation User’s Guide . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an internal call, press TRANSFER, then press VOICE MAIL, and then press a station key or dial an extension number. 2. You and the caller will be connected to that user’s personal greeting. You may choose either to hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you have placed the caller into the correct mailbox).
User’s Guide ESI Feature Phone operation Call forwarding Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station or another User’s mailbox. On the 24-Key Feature Phone or an ESI Cordless Handset: 1. Dial 5 6 5. 2. Dial the extension number (or VOICE MAIL and then the mailbox number) to which the system should forward all calls.
ESI Feature Phone operation User’s Guide Call forwarding/off-premises 1 You may also be able to call-forward to an outside number. This is called call forwarding/off-premises. When this is set, outside calls that are directed to your extension will be forwarded to the outside 2 number. If the call isn’t answered in time, the caller will be routed to the extension’s voice mailbox. To set: 1. Press CFWD (or dial 5 6 5). 2.
User’s Guide ESI Feature Phone operation Call waiting If you have enabled call waiting for your station (PROGRAM 3 1) and a second call comes in while you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to your mailbox (or other destination set by the installer). To toggle between the two calls on a 48 or 24-Key Digital Feature Phone, press FLASH.
ESI Feature Phone operation User’s Guide Background announce feature (Not available on 12-Key Feature Phone.) During call waiting, you can also make a brief, private background announcement to the station's earpiece (if its user has enabled the background announce feature; see “Station options,” page C.4). A background announce key must have been programmed at your station by programming code 5 6 9 at a programmable feature key (see p. C.2). 1.
User’s Guide ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the appropriate line number. Notes: If your phone has any line keys programmed (see page F.
ESI Feature Phone operation User’s Guide Paging Your ESI phone system can be programmed to allow paging through an overhead paging system and/or paging through some (if page zones have been created) or all of the system’s Feature Phone speakers. Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.
User’s Guide ESI Feature Phone operation Optional features Live outside calls If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI Feature Phone will: (a.) Display that you are receiving an outside call (b.) Ring with a double cadence (internal calls ring with a single cadence). While you’re on a call, additional live calls to your station will ring with a secondary ring (see page C.5).
ESI Feature Phone operation User’s Guide (This page included for pagination purposes only.) E.
User’s Guide Special keys Special keys FLASH The FLASH key serves several purposes: • Getting a fresh dial tone without replacing the handset — When connected to an outside line, press FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.) • Sending a flash hook signal — If operating behind Centrex1 or a PBX, press FLASH to transmit a flash hook signal automatically to either the phone company’s central office or the host PBX.
Special keys User’s Guide Esi-Dex (Not available on ESI Cordless Handsets or 12-Key Feature Phone.) Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as four different Dexes (i.e.
User’s Guide Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal Dex (PER) — or press RELEASE to cancel the procedure. Notes: System Dex is not available on every system. For the remainder of this example, we’ll assume you selected Personal Dex.
Special keys User’s Guide Adding names to your Personal Dex You can add names to your Personal Dex by using either the Caller ID method or the manual method. The Caller ID method is the same regardless of whether you’re using a 24-Key or 48-Key Feature Phone; however, the manual method is used differently on each phone model.
User’s Guide Special keys Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system. 2. Press PER to choose the Personal Dex. The display now reads: 3. Press NEW. 4. To enter each character for the name, press the dialpad key that includes the desired character.
Special keys User’s Guide 8. Enter the number — including the line access code (9, 8 or 7). To insert a two-second pause, press PAUSE. Note: Use the scroll key to enter special characters; use the scroll key to backspace. You also can use the scroll keys to view the number after it’s saved. To change the number, you must delete it and then re-enter it as desired. 9. Press STOR to confirm the entry, which the phone will show briefly before returning to the Personal Dex display. 10.
User’s Guide Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex. 3. Select the desired name from the selected Dex, using one of two methods. Either: (a.) Press the scroll keys ( and ) to look up and down through the Dex until you find the name (names will appear in the order in which they were stored in the Dex); . . . Or . . . (b.
Special keys User’s Guide Using Esi-Dex: An example Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm 1 that the information has been stored. Then, to call the XYZ Company in the future, use Esi-Dex as described below for each model of ESI Feature Phone. . . . On the 24-Key Feature Phone 1. Press ESI-DEX until you see PERSONAL DEX on the display. 2.
User’s Guide Special keys 3. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y. 4. Continue to press 9 until XYZ COMPANY appears in the display. 5. Press DIAL. This dials the number for the XYZ Company. Important: The number dialed (if stored from a Caller ID) will be the number for the actual line used by the caller, and may be different than the caller’s listed number.
Special keys User’s Guide Message monitor mode (live call screening) (Not available on 12-Key Feature Phone.) Message monitor mode, or live call screening, lets you hear a caller leaving a message in your mailbox, just as with your home answering machine. You turn this feature on or off as part of user programming — PROGRAM 3 6.
User’s Guide Special keys Outside dial tone preference If you make mostly outside calls, you may find this setting helpful. It tells your station to connect automatically to an available outside line; i.e., you don’t have to dial 9 (or 8 or 71–76) before the phone number. Therefore, when you lift the handset or press SPEAKER, you will immediately receive an 1 outside dial tone from the highest-numbered line available to you.
Special keys User’s Guide Optional features The following optional features may be accessible from your station. See the Administrator for details. In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use the feature. In some instances, you must use a programmable feature key to serve as an on/off key for the feature (see “Programmable feature keys,” page C.2). Note: In the codes below, DDD = ACD department number and XXX = extension number..
User’s Guide Special keys Manual day/night mode (Code 560) You can use a programmable feature key to manually change the system’s main auto-attendant 1 greeting, incoming call destinations, and CO line group access. Each time the key is pressed, the 2 display switches among: DAY, NGT, DAY2, NGT2, HDAY (holiday) or AUTO. Tip: To keep the system from being taken out of this mode, place it in auto and then delete the programmable feature key’s programming.
Special keys User’s Guide Personal greeting keys (Codes 571–573) These keys will provide for easy activation of one or more of your personal greetings (see “Personal greetings,” page D.1). The key's LED will be green for the associated personal greeting that is active. These keys can be used in place of or in conjunction with manual activation of the greetings in programming mode. Caller ID key (Code 574) Notes: Not available on an ESI Cordless Handset.
User’s Guide Special keys Virtual Answer Keys (Codes 575, 576) Note: This works only if call waiting is enabled for your station. Consult your administrator if needed. You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and route the caller to a desired destination by pressing this key. Program a programmable function key with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the caller’s destination.
Special keys User’s Guide Override ring (Code 580) The override ring feature lets you place a call — station-to-station or outside line — or leave a message when another call is ringing. For full details on use of this feature, see “Override ring,” page F.9. Record (Code 582) Note: Available for only ESI Cordless Handsets and the 12-Key Feature Phone. Press this key to record any phone conversation — or, when the Cordless Handset is idle, to record a personal memo.
User’s Guide Special keys Performing Quick Switch While you’re on a call, or while a call is ringing to the desktop, the Quick Switch key on your desktop Feature Phone glows solid green; this indicates that you can perform a Quick Switch. To transfer the call to your Cordless Handset: 1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to ring, while simultaneously disconnecting the desktop Feature Phone. 2.
Special keys User’s Guide (This page included for pagination purposes only.) F.
User’s Guide Analog stations Analog stations If your station has been installed as an analog station, it will be able to use only a standard-type telephone. Because the phone isn’t digitally integrated to the phone system (like the ESI Feature 1 Phones), its operation and capabilities will be different. Note: The following ESI system features are not available to analog stations: • Call forwarding. • DND. • Exclusive hold. • Call recording.
Analog stations User’s Guide Transferring calls Transferring outside calls While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If the transferred-to person does not answer, FLASH to be reconnected to the original caller. Transferring a call to a mailbox To transfer an outside caller to another user’s mailbox, FLASH and dial # and the mailbox number.
User’s Guide Analog stations Call forwarding Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or does not answer (usually to your mailbox). In addition you can temporarily call-forward all of your calls to another station or another User’s mailbox. Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls.
Analog stations User’s Guide Paging This function allows for paging through an overhead paging system and/or designated available telephone speakers. Press # and 0 to access all available stations. Press # and 1, 2 or 3 to access a programmed paging zone. Note: A page will not be sent to the speakers of phones in use. Tip: To page for pick up of an outside call, put the caller on hold by dialing . A voice prompt will indicate the line number.
User’s Guide Analog stations Following is a list of options that you may wish to include in your personal greetings: Option 0 1 4 8 XXX Instruction To reach the operator To skip directly to the record tone (or “beep”) 1 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.3) To the main greeting (if your system is using the auto attendant) An extension number of another user Note: Option 4 is available only when Personal Greeting 2 has been recorded.
Analog stations User’s Guide Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature Phone (see page D.4). Key Function Description 1 Pause Pauses for one minute or until 1 is pressed again. 2 Hear time/date Pauses the message, plays the time/date of when the message was left and resumes.
User’s Guide Analog stations Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone; press 1 to stop. The new personal greeting automatically replaces the previous greeting.
Analog stations User’s Guide Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page). Note: You must record and use Personal Greeting #2 for this feature.
User’s Guide Analog stations 6 Off-premises message delivery 1 2 3 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. 2 Delete phone number Deletes the current phone number. 3 Hear current phone number Plays back the current phone number.
Analog stations User’s Guide (This page included for pagination purposes only.) G.
Index /▲ keys. See Volume/scroll keys 12-Key Digital Feature Phone, A.5 24-Key Digital Feature Phone, A.4 Analog stations Off-premises delivery, G.8 Programming, G.7 Voice mail operations from, G.4 Attendant operation, E.15 Background announce, E.12 Background announce key, F.13 Basic phone use, E.4 Blind transfer, E.5, E.6, E.7 Broadcast mailbox, D.10 Call forward key, F.13 Call forwarding, E.9 Call forwarding/no-answer, E.9, E.10 Call forwarding/off-premises, E.10 Call pick-up, E.14 Call waiting, E.
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