Installation guide

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ESI Mobile Messaging

Installation Guide

0450-1231

Rev. E

protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

Contents

Introduction.........................................................................................................................................................................................................................2

System requirements .........................................................................................................................................................................................................2

Maximum numbers of Mobile Messaging users..................................................................................................................................................................2

Programming......................................................................................................................................................................................................................3

Function 32: Extension feature authorization......................................................................................................................................................................3

Function 53: Guest/info mailboxes .....................................................................................................................................................................................5

Function 82: Local IP programming....................................................................................................................................................................................6

Function 84: SIP card programming...................................................................................................................................................................................7

Function 85: Application Services Card programming........................................................................................................................................................9

Function 86: Mobile Messaging selection.........................................................................................................................................................................10

Programming e-mail addresses and .WAV attachment settings.......................................................................................................................................10

Troubleshooting note for “smartphone” users...................................................................................................................................................................12

Summary of content (12 pages)

PAGE 1
ESI Mobile Messaging Installation Guide 0450-1231 Rev. E Copyright © 2011 ESI (Estech Systems, Inc.). Information contained herein is subject to change without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com. Contents Introduction............................................................................................................................................................................................................
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ESI Mobile Messaging Installation Guide Introduction ESI Mobile Messaging combines the advanced capabilities of an ESI business communications system with the convenience of the users’ existing e-mail accounts. When one receives a message (a voice mail or a recording) at an extension or guest mailbox, the person also receives an e-mailed notification with a header that contains information about the message — the Caller ID name and number, as well as the call’s date, time, and duration.
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ESI Mobile Messaging Installation Guide Programming Note: These instructions assume familiarity with the programming of an IP Server 900 or ESI Communications Server. If necessary, consult the IP Server 900 Programming Manual (ESI # 0450-1307) or ESI Communications Servers Programming Manual (ESI # 0450-1050). Function 32: Extension feature authorization Function 321: Standard feature authorization Here is an example of a completed Function 321 programming worksheet. 1. 2. Ext.
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ESI Mobile Messaging Installation Guide 11. AutoPage — Lets the user turn AutoPage (defined below) on or off at his/her station. Note: This feature is used in conjunction with the directory names recorded in Function 62. If a name isn’t recorded in Function 62, the station default name (“Extension [xxx]”) is paged.
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ESI Mobile Messaging Installation Guide Function 53: Guest/info mailboxes Important: Although Function 53 programs guest and info mailboxes, remember that information mailboxes don’t work with ESI Mobile Messaging. Any guest mailbox can be programmed as either a guest or info mailbox.1 Enter the mailbox number and select Guest or Info by pressing a scroll ( or ) key.
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ESI Mobile Messaging Installation Guide Function 82: Local IP programming Function 824: Network Services Processor For additional information concerning the Network Services Processor (NSP), see either (a.) the IP Server 900 Hardware Installation Manual (ESI # 0450-1305) and IP Server 900 Programming Manual (ESI # 0450-1307) or (b.) the ESI Communications Servers Hardware Installation Manual (ESI # 0450-1049) and the ESI Communications Servers Programming Manual (ESI # 0450-1050).
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ESI Mobile Messaging Installation Guide Function 84: SIP card programming Use this function only if any parameters must be changed for an individual SIP24 or SIP8 card (“SIP” in the displays). Notes: SIP Trunking Cards are not supported in the ESI-50L. For each IP address in the following steps, enter the address in a dotted-decimal format consisting of four numbers separated by dots. Valid numbers are 0 through 255. Use # to enter the dots between numbers.
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ESI Mobile Messaging Installation Guide 7. Use the scroll keys to enable or disable NAT traversal. Press # to continue. PC11 SIP NAT DISABLED 8. Enter (or view) the public IP address to use when NAT is enabled. Press # to continue. Range: 0.0.0.0 through 255.255.255.255. Default: 0.0.0.0. PC11 SIP PUB IP 0.0.0.0 9. Enter the media IP address to use for RTP1 traffic to and from the ITSP. Press # to continue. Range: 0.0.0.0 through 255.255.255.255. Default: 0.0.0.0. PC11 RTP MEDIA IP 0.0.0.0 10.
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ESI Mobile Messaging Installation Guide Function 85: Application Services Card programming Use this function only if any parameters must be changed for an individual Application Services Card (ASC). Note: For each IP address in the following steps, enter the address in a dotted-decimal format consisting of four numbers separated by dots. Valid numbers are 0 through 255. Use # to enter the dots between numbers. 1. Use the scroll keys to select an active ASC to program. Press # to continue.
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ESI Mobile Messaging Installation Guide Function 86: Mobile Messaging selection 1. Use the scroll keys to select the SIP card or ASC to use for Mobile Messaging. Press # to continue. PC11 SIP 241-264 2. Use the scroll keys to enable or disable Mobile Messaging for the selected card. Press # to continue. PC11 MOBILE MSG DISABLED > Programming e-mail addresses and .
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ESI Mobile Messaging Installation Guide Keys pressed PROG/HELP 6 PROG/HELP 6 PROG/HELP 6 PROG/HELP 6 PROG/HELP 6 5 5 1 5 2 5 3 Item External message notification Mobile Messaging options Active E-mail destination Main E-Mail destination Alternate E-Mail destination First, some quick definitions: • The Active E-Mail destination setting lets you choose the destination (either Main E-Mail or Alternative E-Mail) for e-mailed notifications when you receive new messages.
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ESI Mobile Messaging Installation Guide Active E-Mail destination for your guest mailbox On your ESI phone: 1. Press PROG/HELP . 2. Enter the number, followed by the password, of the guest mailbox you wish to program. 3. Press PROG/HELP 5 6 5 to reach the Mobile Messaging options. 4. Press 1 to reach the Active E-Mail setting. Then . . . If currently set for . . . . . . to switch to . . . Main E-Mail Alternate E-Mail Alternate E-Mail Main E-Mail [To keep your current setting] press . . .