User`s guide

ESI Communications Servers Administrator’s Manual Function 7: Reports
G.3
Function 73: ACD department detail report
The ACD department detail report provides extension usage by ACD department. This report includes the
following “fixed” information:
• All ACD departments will be included.
• The current report’s start date and time will be the previous report’s end date and time.
• The current report’s end date and time will be the current date and time.
Function 73 offers two choices:
1. Current report (“Press 1 to print the current ACD report”) — Outputs the current ACD department report.
All information is automatically copied to the previous report (see next choice) and cleared from the
current report.
2. Previous report (“Press 2 to repeat the previous ACD report”) — Re-sends the last report printed.
Notes: After the current report is requested, it will be stored indefinitely (as the “previous” report) until the next
“current” report is selected.
The optional VIP ACD Supervisor provides greatly enhanced ACD reporting capabilities. See the VIP ACD
Product Overview (ESI # 0450-0988).
Sample Function 73 report
Function 73 report description
The ACD department detail report is divided into four major sections: the report header, the incoming ACD
call statistics, the PBX call statistics, and the report footer.
Report header
The report header includes the report name (“ACD Report by Department, Current” or “ACD Report by
Department, Previous”), ACD department name and number, report start date and time, and ending date
and time:
• Start — Beginning date and time of the reporting period. This will match the ending date and time of
the previous report.
• End — Ending date and time of the reporting period.