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ESI Communications Servers Administrator’s Manual Function 6: Recording
F.3
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side of
the cabinet (see the ESI Communications Servers Hardware Installation Manual).
• One of three default, generic MOHs pre-recorded by the factory.
• One of up to nine custom MOHs loaded into the system by using a CD player or similar device connected to
the MOH connector.
Note: If ACD is used, we recommend that you use prompt 590, prompt 591, or a custom prompt without
periodic “voice-overs,” since the ACD hold prompt also will be played while a caller is on hold.
Function 631: MOH source
This selects the source for the system (or only tenant 1, if tenant service is enabled) that will be played to callers
on hold.
Code Without tenant service enabled With tenant service enabled
590 Live external source* [same]
591 Pre-recorded music [same]
592 Pre-recorded with “please continue to hold” [same]
593 Pre-recorded with “dial 0 or extension from hold” [same]
594 Customer-recorded message on hold Customer-recorded message on hold
595 Customer-recorded message on hold Customer-recorded message on hold
596 Customer-recorded message on hold Tenant 2 customer-recorded message on hold [fixed]
597 Customer-recorded message on hold Tenant 3 customer-recorded message on hold [fixed]
598 Customer-recorded message on hold Tenant 4 customer-recorded message on hold [fixed]
599 Customer-recorded message on hold Tenant 5 customer-recorded message on hold [fixed]
600 Customer-recorded message on hold Tenant 6 customer-recorded message on hold [fixed]
601 Customer-recorded message on hold Tenant 7 customer-recorded message on hold [fixed]
602 Customer-recorded message on hold Tenant 8 customer-recorded message on hold [fixed]
* If desired, dialing off-hold can be disabled by your Installer.
Default: 592 (generic message-on-hold).
Notes: While any of the MOH sources can be assigned for tenant 1, MOH source isn’t selectable for
tenants 2–8; if tenant service is enabled, each of these tenants has a fixed MOH source as indicated in
the table above.
For each tenant, if there is no customer-recorded message, the default, generic MOH source (592) will
be played, instead.