User`s guide

ESI Communications Servers Administrator’s Manual Function 5: Voice mail programming
E.1
Function 5: Voice mail programming
To simplify initial installation, all programmed extensions will automatically have the generic personal greeting,
“You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized
greeting. Each guest/info, group, cascade notification, or Q & A mailbox must have a greeting recorded for the
system to consider the mailbox active.
Important: A mailbox will not receive broadcast messages until a greeting has been recorded for it.
Additionally: If the greeting is deleted, the mailbox will be considered inactive.
On the 12-Key Feature Phone, it is necessary to assign the code 5 7 9 (voice mail) to a programmable
feature key for the mailbox to become active.
If a programmable feature key is programmed as a Virtual Mailbox Key with any mailbox number, the key’s LED
will blink, to indicate that new messages exist.
1
To retrieve messages from a station, either (a.) press the Virtual
Mailbox Key or (b.) press VOICE MAIL

and then enter the mailbox number. To record a greeting, press
PROGRAM

and enter the mailbox number; then press # to confirm, and follow the prompts. The default
password is the mailbox number. To retrieve messages from the outside, press

and enter the mailbox number
during the main greeting. To enter mailbox programming from any ESI phone on the system, press
PROGRAM

and enter the mailbox number.
Function 53: Guest/info mailboxes
Any guest mailbox can be programmed as either a guest or info mailbox.
2
Enter the mailbox number and select
Guest or Info by pressing a scroll (

or

) key.
Guest mailboxes
Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who
don’t have an extension assigned to them. A guest mailbox requires no programming other than the assigning
of a name. The maximum recording length is controlled by Function 51; the default is 10 minutes.
Notes: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station
key, etc.), and is password-protected by default.
Guest mailboxes do not support AutoPage (but do support off-premises “reach-me”).
Info mailboxes
Info mailboxes can be used to give callers information on a variety of different subjects by “publishing” these
mailbox numbers. Info Mailboxes are identical to Guest Mailboxes except that the caller will not be given a
record tone after the personal greeting (the information to be played). Instead, the caller will be forwarded as
programmed in this function (default is the caller will be disconnected after the information is played).
Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the
information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.
To record a greeting, press PROGRAM

and the mailbox number; then press # to confirm, and follow the
prompts. The default password is the mailbox number. The maximum length of the recording time is 14 minutes.
Below is an example of a completed Programming Worksheet, showing the sequence of programming:
1.
MB
2.
Name
3.
Type
4.
Ext. fwd.
5.
Line grp.
6.
CF day
7.
CF night
400 Dana Guest Y 9
402 Literature Info MB 302 MB 302
(Continued)
1
Otherwise, the key is a station key that allows for single-key transfer of a call with no message indication.
2
Guest and info mailboxes’ range depends on dial plan selected (see “Selectable numbering plan,” page A.5).