Specifications

ESI Communications Servers Product Overview
7
ESI Cellular Management users can:
• Select whether unanswered calls to their cell phone
are routed to their ESI voice mailbox or their cellular
voice mail.
• Decide whether to have their cell phone connect to
the access device automatically or manually when
desired, depending on their needs.
• Choose to share access to their cell phone (and
minutes in their cellular calling plan) with others in
their office. On any ESI phone, one may program a
DSS key which, when pressed, accesses the
connected cell phone for outbound calls.
• Access their cellular provider’s voice dialing feature
(if applicable), using a key on their ESI 48-Key
Feature Phone.
• Use the voice transfer feature to disconnect a cell
phone from the access device during the conversation
and continue the call using the cell phone.
The ESI Bluetooth Headset Interface is an add-on
device which integrates directly with an ESI 48-Key
Feature Phone
1
, allowing users to “pair” a standard
Bluetooth headset.
2
Once connected in this fashion, the
headset user may answer, originate, and terminate calls
seamlessly, using the key on the Bluetooth headset.
The ESI Bluetooth Headset Interface maintains all
headset capabilities available on ESI Communications
Servers, but frees users from traditional and costly
wired headsets and handset lifters.
Optional ESI
Personal Programmer
Station programming is easy with ESI Personal
Programmer. This application can be used by
individual users and System Administrators to perform
station programming on ESI Communications Servers.
With ESI System Programmer, users can program their
station’s greetings, password, DSS keys, presence
3
,
off-premises “reach-me,” and cell phone management
4
settings directly from the program. Administrators, too,
can use it to modify any phone on the system.
Best of all, ESI Personal Programmer requires no
license. It is available for download at no charge from
the ESI User’s Guide Web site (www.esiusers.com),
and the Installation Wizard makes setup a snap.
Note: ESI Personal Programmer is compatible with
Windows XP and Windows Vista. It is mutually
exclusive with VIP.
1
Digital or IP.
2
Bluetooth headsets sold separately (not available from ESI).
3
Requires optional ESI Presence Management.
4
Requires optional ESI Cellular Management (an ESI Bluetooth Voice
Integration product).
Optional VIP PC applications
ESI’s optional VIP takes the power of Microsoft
®
Outlook
®
and adds a missing critical application: control of phone
calls, faxes, and voice mail messages.
VIP is offered in several configurations: the basic VIP,
VIP Professional, VIP PC Attendant Console, VIP ACD
Supervisor, VIP ACD Agent, and VIP Softphone.
5
VIP PC Attendant Console, VIP ACD Supervisor, and
VIP Softphone are sold in single-seat licenses.
VIP Professional and VIP ACD Agent licenses can be
combined to add seats in quantities of two, five, 25,
100, and unlimited. The basic VIP is sold separately in
seats of two, five, 25, 100, and unlimited.
The maximum number of seats for VIP PC Attendant
Console and VIP ACD Supervisor on an ESI
Communications Server varies by model:
ESI-
1000
ESI-
600
ESI-
200
ESI-
100
ESI-
50
ESI-
50L
Installations 16 8 4 2 2 2
The maximum number of VIP Softphone licenses is
dependent upon the available IP channels provided
with an installed IVC.
The familiar Windows
®
graphical user interface is
intuitive and easy to learn, requiring minimal training.
With VIP, the user handles incoming and outgoing
calls, manages contacts, and organizes voice mail and
faxes, all through the Outlook Inbox. Voice mail
messages or personal recordings may be saved as
.WAV files.
Each ESI Communications Server supports integration
with third-party fax server applications in systems
equipped with a digital PRI circuit. Each VIP user
receives his faxes in that user’s own Outlook Inbox as
an attachment. Faxes can be printed, archived, or
attached to any e-mail for forwarding. This improves
office efficiency, and ensures that sensitive faxed
information is not lying in a common fax machine’s tray.
All VIP users can:
• Manage voice mail, e-mail and faxes from the
Outlook Inbox.
• Organize all contacts in one convenient list.
• Control the ESI Feature Phone from a desktop PC.
• Capture all inbound and outgoing calls in historical
log files.
• Program the phone with just a few mouse-clicks.
• Manage optional ESI Bluetooth Voice Integration (if
applicable for their ESI installation).
5
The ESI-50L lacks support for ACD and IP-related features and,
therefore, doesn’t support VIP ACD Supervisor, VIP ACD Agent, or
VIP Softphone.