WITH Integrated Answering Machine™ Installation Manual 0450-0495 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2003 ESI (Estech Systems, Inc.). IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine and Verbal User Guide are trademarks, of ESI.
Table of contents General description .................................................................................................................................................A.1 Telephone system features .........................................................................................................................................................................A.1 Integrated Answering Machine features ........................................................................................
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IVX C-Class Installation Manual General description General description Welcome to IVX® C-Class (IVX stands for Integrated Voice Exchange). It offers the small business an all-in-one phone system including not only phone service but also ESI’s Integrated Answering Machine™ — which allows up to two people to leave messages simultaneously and accepts a total of 30 minutes of voice message storage.
General description IVX C-Class Installation Manual Integrated Answering Machine features • Two built-in Integrated Answering Machine ports (or “channels”) — These are in addition to the up-to-20 possible call-processing ports; thus, you may build the system to its maximum for callhandling without having to balance voice messaging needs versus call-handling needs. • Highest-grade voice quality (64-kilobit/second sampling) for storage of voice messages.
IVX C-Class Installation Manual Hardware overview/installation Hardware overview/installation IVX C-Class consists of a system cabinet that accepts six lines, 12 digital stations, two analog ports, and 30 minutes of voice message storage. System cabinet The wall-mounted system cabinet measures 81/2″ W × 11″ H × 3″ D, and is designed for easy installation and easy component access. It houses a Memory Module and main board. The system includes a 33.
Hardware overview/installation IVX C-Class Installation Manual Cautions Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standard 60950. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: • The airflow vents on the IVX case must be free of obstruction for proper cooling.
IVX C-Class Installation Manual Hardware overview/installation Regulatory information United States of America Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.
Hardware overview/installation IVX C-Class Installation Manual Hardware installation Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power. The location should be no further than 1,000 feet from the farthest station. Ambient room temperature must be 400 –800 (F.
IVX C-Class Installation Manual Hardware overview/installation Opening the cabinet The lid on all cabinets is held in place by two tabs that rest in slots in the bottom of the case, and a release tab that snaps into an opening in the top-center of the cabinet and is secured by a retaining screw. To remove the lid: 1. Remove the retaining screw and depress the release tab at the top of the cabinet. 2. Rock the lid back from the top. 3. Lift and pull the lid free from the slots in the bottom of the cabinet.
Hardware overview/installation IVX C-Class Installation Manual Grounding instructions System grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or larger). • Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket. • Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod).
IVX C-Class Installation Manual Hardware overview/installation MOH port The MOH (messages-, or music-, on-hold) connector on the upper right side of the cabinet is a standard 1 /8″ monophonic mini-jack, used for loading custom MOH recordings or for playing live music-on-hold from an external source such as a radio or CD player. Maintenance/SMDR serial port The Maintenance/SMDR port is a standard DB9 serial connector located on the side of the cabinet.
Hardware overview/installation IVX C-Class Installation Manual Amphenol cable connections Connect a standard 66 block using a male 50-pin amphenol cable to the port card’s female connector located on the bottom-right side of the cabinet. CO line connection Local loop The IVX C-Class system's advanced CO line circuitry provides for open loop detection and the system’s built-in Caller ID interface. Note: Observe correct order of connection to preserve proper rotary hunting of the CO lines.
IVX C-Class Installation Manual Hardware overview/installation Worksheet Term Wire color 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 White-Blue Blue-White White-Orange Orange-White White-Green Green-White White-Brown Brown-White White-Slate Slate-White Red-Blue Blue-Red Red-Orange Orange-Red Red-Green Green-Red Red-Brown Brown-Red Red-Slate Slate-Red Black-Blue Blue-Black Black-Orange Orange-Black Black-Green Green-Black Black-Brown Brown-Bla
Hardware overview/installation IVX C-Class Installation Manual (This page included for pagination purposes only.) B.
IVX C-Class Installation Manual System programming: An introduction System programming: An introduction You can program an IVX C-Class system from a 24-Key Digital Feature Phone in the system (while the system is operating). Read the C-Class User’s Guide first. Programming features require a clear understanding of user interface and application.
System programming: An introduction IVX C-Class Installation Manual Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
IVX C-Class Installation Manual System programming: An introduction System programming overview Here are the programming functions available on IVX C-Class with Integrated Answering Machine.
System programming: An introduction (This page included for pagination purposes only.) C.
IVX C-Class Installation Manual Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important notes: Always initialize the system before initial programming for a new installation. You must confirm the command to initialize, when prompted, by entering the Installer password.
Function 1: System parameters IVX C-Class Installation Manual Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either ▼or ▲). 3. Enter a new date in an eight-digit format, including leading zeroes. Example: Enter 0 7 0 4 2 0 0 3 for July 4, 2003 (note that leading zeroes are required here, unlike in Step 1).
IVX C-Class Installation Manual Function 1: System parameters Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5.
Function 1: System parameters IVX C-Class Installation Manual Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.4).
IVX C-Class Installation Manual Function 2: CO lines Function 2: CO lines The IVX C-Class system can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 7). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 7).
Function 2: CO lines IVX C-Class Installation Manual Select the line group and press the # key to confirm. Outgoing calls will be assigned from the highest CO to the lowest available. Or, to delete the line group number (whereupon the line can only receive inbound CO line calls), press HOLD. Default: 9 (i.e., all CO lines in Group 9). Private line You can designate a line as a private line by entering an extension number, instead of a line group number, in this step.
IVX C-Class Installation Manual Function 2: CO lines Function 22: Access codes/toll restriction Function 221: Centrex/PBX access code If the system is to be used behind Centrex or another PBX, you must list the dial access code used to gain access to a CO line from Centrex or the PBX, so that toll restriction can ignore the access code digit(s). Users must dial the access code after accessing a line by either: (a.) Dialing 9, 8, or 7 or (b.
Function 2: CO lines IVX C-Class Installation Manual Function 23: CO line parameters Function 231: System CO line receive volume Many variables can affect the volume of the CO lines. Weak lines can reduce the system’s ability to properly detect DTMF dialed by an outside caller. Conversely, “hot” lines can cause DTMF distortion and/or increase the opportunity for message talk-off (i. e., messages being cut off before completion).
IVX C-Class Installation Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
Function 3: Extension programming IVX C-Class Installation Manual 7. Extension page zone assignment — (The all-page zone, 0, is the only page zone available on IVX C-Class with Integrated Answering Machine.) The overhead paging port (extension 199) can be paged along with other extensions in a zone by including the desired page zone for extension 199. All digital phone extensions are included in (and cannot be removed from) the all-page zone. Analog extensions cannot be included in page zones. 8.
IVX C-Class Installation Manual Function 3: Extension programming 3. Extension name — This is used for the display, reports, and as a programming aid. The maximum length is 10 characters (See “Entering alphanumeric characters,” page C.2). Default: The type selected. Note: The name for the ringer and door must be changed in Function 32. 4. CO line/ring down — For fax, modem, or phone, select the desired line group — 9, 8, or 7. Default: 9.
Function 3: Extension programming IVX C-Class Installation Manual Function 32: Extension feature authorization The Installer or Administrator can allow or deny many extension features on an extension-by-extension basis. A user, however, can only program and use allowed features (by using a combination of voice and display prompts) from his/her phone. Below is an example of a completed programming worksheet. The programming sequence is: 1. 2. 3. Ext. Name Rec.
IVX C-Class Installation Manual Function 3: Extension programming Function 33: Department programming You can create up to 10 departments (or “hunt groups”), each with a maximum of 14 extensions. You also can assign an extension to more than one department. Department numbers range 290–299. A call to a department will ring all listed phones at the same time. If no extension answers or all are busy, the call will call-forward as programmed as part of this function.
Function 3: Extension programming IVX C-Class Installation Manual Function 35: Extension button mapping By default, the programmable feature keys’ initial state is “not programmed” (except in the case of station 100, on which the upper left key is a day/night key). Use this function to change the programmable feature keys system-wide. Users can later change the programmable feature key positions for their stations as part of station programming.
IVX C-Class Installation Manual Function 3: Extension programming • Manual day/night mode (Code 560) — Allows manual setting of the system’s mode — day or night. Note: You or the Administrator can also change the mode remotely to handle unexpected closings, such as for inclement weather. • Headset key (Code 564) — Provides for easy connecting to/disconnecting from calls when the user is operating in headset mode.
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IVX C-Class Installation Manual Function 5: Integrated Answering Machine programming Function 5: Integrated Answering Machine programming Function 54: Answering Machine Members — MB501 The Integrated Answering Machine can record up to two simultaneous calls. When a message is left, the message indicator will light on the 24-Key Feature Phone of each member of mailbox 501. Messages can be retrieved by any authorized 24-Key Feature Phone or remotely from an off-premises location.
Function 5: Integrated Answering Machine programming IVX C-Class Installation Manual Function 551: Station delivery options Programming of the station options, as shown below, can be performed by the Installer or Administrator. In addition, the user can change his phone number and pager number (but not phone or pager delay time). The phone number’s maximum length is 24 digits. 1. Phone 2. Pager 1. Number 9725556789 9725551234 2. Delay 30 0 3. Attempts 6 10 4. Interval 60 30 5. Quiet on 10:30PM 6.
IVX C-Class Installation Manual Function 6: Recording Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. Function 631: MOH source This selects the source that will be played to callers on hold.
Function 6: Recording IVX C-Class Installation Manual (This page included for pagination purposes only.) H.
IVX C-Class Installation Manual SMDR SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. The output from the serial port is: 8 data bits, 1 stop bit, and no parity, 1200 baud. SMDR may be output in one of two formats, selected in system programming: tabular or CSV. The tabular format is the default.
SMDR IVX C-Class Installation Manual The fields are: • Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”). • Start date (“MMDDYYYY”) — Six characters, zero-filled. • Start time (“HHMMSS”) — Six characters, zero-filled; 24 hour clock. • Duration (“HHMMSS”) — Six characters, zero-filled. • Extension number (“NNN”) — Three characters, space-filled, right-justified. • Digits dialed/Caller ID (“XXXXXXXX . . . XXX”) — Up to 28 characters, null-filled. • Caller ID name (“CCCCCCCCC . . .
Index 12-Key Digital Feature Phone, B.1 24-Key Digital Feature Phone, B.1 Access codes and toll restriction, E.3 Alphanumeric characters, entering, C.2 Amphenol connections, B.8 Answer ring assignment, E.2 Answering machine programming Integrated Answering Machine, G.1 Battery. See Cautions Caller ID, E.4 Cautions, B.2 Battery, B.2 Fuse, B.2 Power supply, B.2 CO lines, E.1–E.4 Access codes and toll restriction, E.3 Answer ring assignment, E.2 Connecting, B.8 Line disconnect, E.4 Line receive volume, E.
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