User`s guide

IVX E-Class Administrator’s Manual Administrator programming: An introduction
A.3
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses Digital Feature Phone display to provide up-to-the-second information on queues and wait times.
System programming overview
Once you’ve accessed programming mode on an appropriate ESI Feature Phone, the system will
prompt for — and confirm — each keystroke action via voice commands and the display. You program
both configuration data and recordings in the same manner.
Important: During programming, the 24-Key Feature Phone’s two-line display shares the same content with
the top two lines of the 48-Key Feature Phone’s three-line display. Therefore, to save space, this
manual’s sample displays show only two lines.
Don’t program using a 12-Key Feature Phone; its single-line display cannot show some informa-
tion you’ll need during programming.
The following menu shows Administrator programming functions available on the IVX E-Class system:
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
17 System speed dial
3 Extension programming
32 Extension feature authorization
5 Voice mail programming
53 Guest/info mailboxes
54 Group mailboxes
55 Message notification options
551 Station delivery options
552 Delivery/paging parameters
56 Cascade paging mailboxes
57 Q & A mailboxes
6 Recording
61 Record system prompts
62 Record directory names
63 MOH programming
631 MOH source
632 Record MOH
633 MOH volume
Programming basics
As mentioned earlier, you may program from any ESI 48-Key Digital Feature Phone or 24-Key Digital
Feature Phone in the system. Here’s how:
1. Press PROGRAM. The normal station programming menu prompt will begin to play. Press HOLD
to stop the prompt.
2. Enter the Administrator password
1
, followed by #. You are now in programming mode (during this
time, the extension will be automatically placed in DND).
3. Follow the system programming menu to program as you wish; and, when finished, hang up.
Note: The system will automatically exit programming mode after 10 minutes of inactivity.
Example: If your Administrator password is 864, enter programming mode by pressing
PROGRAM HOLD 8 6 4 #
(To exit programming mode, hang up.)
1
Default is 4 5 6.