User`s guide

Administrator programming: An introduction IVX E-Class Administrator’s Manual
A.2
• Esi-Dex
™
speed-dialing — Calls any number using four separate lists (personal, station, system
and — when Esi-Link is in use — location); uses Caller ID
1
information or direct keypad entries.
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required).
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
Important: Don’t make 911 calls using Remote IP Feature Phones. Because a Remote Phone isn't con-
nected directly to its local telephone network, one must use a regular phone connected locally,
not the Remote Phone, to make 911 or other emergency calls. (For more information, see the
documentation included with the Remote Phone.)
• Esi-Link support — Allows an multi-site enterprise to network any combination of up to 100 com-
patible ESI phone systems (or ESI IP Gateways) across an IP-based network.
• Optional NSP (Network Services Processor) — Allows system programming via TCP/IP and can
be adapted to fit a variety of phone system configurations, small to large.
• Optional Esi-Mail
™
unified messaging — Offered in three formats, this provides an optional, value-
added interface to an NSP-enabled IVX E-Class system. Delivers voice mail notification to Microsoft
®
Outlook
®
2000.
Voice mail features
• Eight message-on-hold recordings — Among these are three prerecorded tracks; also supports
live entry.
• Off-premises message delivery — Notifies user, via phone or pager, of new messages.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, guest, broadcast, informational, cascade paging
and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages
• Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
• Quick Move
™
— Records a conversation into another user’s mailbox.
• Virtual Mailbox Key
™
allows easy monitoring of a second mailbox.
Call-handling features
• AutoPage
™
— Allows a caller, when forwarded to voice mail, to page a station user.
• Off-Premises “reach me” — Lets callers reach their party while he or she is off premises.
• Virtual Answer Key
™
— Users can play pre-programmed prompts to inbound callers.
• Caller ID missed-call key — Stores caller ID for ten most recent missed calls.
• QuickPage
™
— Allows a station user to park a call and automatically page another user.
• Override ring — Lets a station user place a call — station-to-station, outside line or Esi-Link — or
leave a voice message when another call is ringing.
1
Of course, the IVX E-Class system also supports any combination that does not exceed 24 parties and does not exceed four
parties in any conference — e. g., four three-party conferences and three four-party conferences.