User`s guide

IVX E-Class Administrator’s Manual Administrator programming: An introduction
A.1
Administrator programming
:
An introduction
You can program ESI’s IVX E-Class system (IVX 128e or IVX 72e) locally or remotely from a 48-Key Digital
Feature Phone or 24-Key Digital Feature Phone while the system is operating. You also can program using
ESI’s Esi-Admin, a Windows-based software application your ESI Reseller can provide.
Read the E-Class User’s Guide first. Programming features require a clear understanding of user
interface and application.
Administrator’s duties
The System Administrator can perform the following tasks:
• Administering station assignments
• Managing station feature authorization
• Maintaining the employee directory (if it’s used)
• Re-recording system prompts
• Administering manual change of Day/Night mode (if required)
User assistance
Each ESI phone system’s Verbal User Guide includes all of the information printed in the User’s Guide
(except for special features). Additionally, the ESI system users’ Web site, www.esiusers.com, includes
all the information in the User’s Guide, and more.
Telephone system features
• Handles up to 66 CO lines and up to 84 stations.
1
• Can connect to higher-bandwidth lines.
2
• ESI Feature Phones — Compact and stylish, yet rugged, each 48- or 24-Key Digital Feature Phone
includes a high-quality speakerphone, large and informative multi-functional display and a specially
designed key layout with several dedicated keys to minimize or eliminate the need to memorize codes.
ESI also offers the 12-Key Digital Feature Phone, which is similar in design and basic functions.
• Extensive help — ESI’s Verbal User Guide
™
uses spoken and displayed help prompts to help
everyone from the Installer through the Administrator down to the least experienced end user. Help is
easily accessible with one press of either the HELP key on the 48-Key Feature Phone or the
PROG/HELP combo key on the 24-Key Feature Phone or 12-Key Feature Phone. One can also
visit www.esiusers.com for up-to-date help.
• Enhanced Caller ID — Allows one-touch automatic message return.
3
• Live call recording — Can record any conversation or personal memo, with moving or copying of
any recording to another user’s voice mailbox (see “Voice mail features,” page A.2).
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes 24 conference bridges, and a conference may contain up to four
parties, so the IVX E-Class system can support six conferences of four parties each or eight confer-
ences of three parties each.
1
Analog phones on the system also may be parts of conferences.
1
IVX 72e expands only to 42 CO lines and 48 stations.
2
IVX 128e supports up to two DLC 12s; IVX 72e supports only one DLC 12.
3
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.