Administrator’s Manual 0450-0328 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2003 ESI (Estech Systems, Inc.). IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of Xerox Corporation.
Table of contents Administrator programming: An introduction......................................................................................................A.1 Function 1: System parameters .............................................................................................................................B.1 Function 13: Administrator password .......................................................................................................................................................
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IVX E-Class Administrator’s Manual Administrator programming: An introduction Administrator programming: An introduction You can program ESI’s IVX E-Class system (IVX 128e or IVX 72e) locally or remotely from a 48-Key Digital Feature Phone or 24-Key Digital Feature Phone while the system is operating. You also can program using ESI’s Esi-Admin, a Windows-based software application your ESI Reseller can provide. Read the E-Class User’s Guide first.
Administrator programming: An introduction IVX E-Class Administrator’s Manual • Esi-Dex™ speed-dialing — Calls any number using four separate lists (personal, station, system and — when Esi-Link is in use — location); uses Caller ID1 information or direct keypad entries. • Dedicated overhead paging interface — Allows for external paging through overhead speakers or multi-zone paging units (amplification required).
IVX E-Class Administrator’s Manual Administrator programming: An introduction ACD features • Routes calls within designated departments for quickest possible call answering. • Uses Digital Feature Phone display to provide up-to-the-second information on queues and wait times. System programming overview Once you’ve accessed programming mode on an appropriate ESI Feature Phone, the system will prompt for — and confirm — each keystroke action via voice commands and the display.
Administrator programming: An introduction IVX E-Class Administrator’s Manual Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter # #). To... Press ... Enter # Back up (i.e.
IVX E-Class Administrator’s Manual Administrator programming: An introduction System fixed numbering plan Numbers 0 1–66 100–183 199 290–299 300–489 490–499 500 501–516 520–529 530–550 560–589 590–598 600–699 Function Operator CO lines User extensions Overhead paging port Department pilots Guest/info mailboxes Q & A mailboxes Broadcast mailbox Group mailboxes Cascade paging mailboxes Recordable system prompts Feature codes MOH recordings System speed dial A.
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IVX E-Class Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator password These functions will display the existing password and prompt for entry of a new password. The passwords can be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator password. Only those functions listed in the Administrator Manual can be programmed via the Administrator password. The default Administrator password is 4 5 6.
Function 1: System parameters IVX E-Class Administrator’s Manual Function 142: Automatic time setting 1. Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.
IVX E-Class Administrator’s Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page C.1).
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IVX E-Class Administrator’s Manual Function 3: Extension programming Function 3: Extension programming Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 32: Extension feature authorization An Administrator can allow or deny many extension features on an extension-by-extension basis.
Function 3: Extension programming IVX E-Class Administrator’s Manual 10. AutoPage — Lets the user turn AutoPage (defined below) on or off at his/her station. Note: This feature is used in conjunction with the directory names recorded in Function 62 and is not active until a directory name is recorded for the extension.
IVX E-Class Administrator’s Manual Function 3: Extension programming 13. Trunk-to-trunk transfer — When enabled, this lets the station user initiate a trunk-to-trunk transfer. The user, while connected to a CO line, can press TRANSFER, dial an off-site number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. Default: Disabled.
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IVX E-Class Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each guest/info, group, cascade paging or Q & A mailbox must have a greeting recorded for the IVX E-Class system to consider the mailbox active.
Function 5: Voice mail programming IVX E-Class Administrator’s Manual Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–489. 2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page A.4). Default: The Mailbox number. 3. Type — Select a mailbox type: Guest or Info. Default: Guest. 4. and 5.
IVX E-Class Administrator’s Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user's pager.
Function 5: Voice mail programming IVX E-Class Administrator’s Manual Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9. 2. Maximum lines — Enter the maximum number of lines (in the selected CO line group) that the system can access simultaneously.
IVX E-Class Administrator’s Manual Function 5: Voice mail programming Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page D.4). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1. Enter the mailbox number (520–529). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 10–1440. Default: 0.
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IVX E-Class Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record system and auto attendant branch prompts The IVX E-Class system plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred — e.g., in a different voice or with different instructions.
Function 6: Recording IVX E-Class Administrator’s Manual • ACD Hold Prompt: 539 — Is periodically played to callers on hold in an ACD department when all extensions are busy. Default: “All agents are still busy assisting other customers. Please hold; your call will be answered in the order received.” • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday.
IVX E-Class Administrator’s Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the MOH connector.
Function 6: Recording IVX E-Class Administrator’s Manual Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6. Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source. To turn live MOH volume completely off, turn off volume at the source.
Index Administrator password, B.1 Alphanumeric characters, entering, A.4 Auto attendant block, C.1 Call waiting, C.1 Caller ID, A.1 Do not disturb (DND), C.1 Esi-Dex, B.3 System speed dial, C.1 Esi-Mail, A.2 Functions Function 5 — voice mail programming, D.1–D.5 Function 6 — recording, E.1–E.4 Holiday mode Re-recording greeting, E.2 Mailboxes Cascade paging, D.4–D.5 Group, D.2 Guest/info, D.1–D.2 Q & A, D.5 MOH, E.3–E.4 Password, Administrator, B.1 Programming Accessing user station programming, B.
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