User`s guide

ESI C-Plus Administrator’s Manual Administrator programming: An introduction
A.1
Administrator programming: An introduction
You can program an ESI C-Plus or ESI C-Plus Executive locally or remotely from an ESI Feature Phone while
the system is operating.
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You also can program using Esi-Admin, a Windows-based software application your
ESI Reseller can provide. Read the User’s Guide first. The programming of features requires a clear
understanding of user interface and application.
Important: Except where otherwise noted, instructions and descriptions herein apply to both systems covered by this
document — the ESI C-Plus and ESI C-Plus Executive — but, for brevity’s sake, will refer to both by just the
term ESI C-Plus.
Administrator’s duties
The System Administrator can perform the following tasks:
• Administering station assignments
• Managing station feature authorization
• Maintaining the employee directory (if it’s used)
• Re-recording system prompts
• Administering manual change of day/night mode
(if required)
User assistance
The ESI system’s Verbal User Guide includes all of the information printed in the User’s Guide (except for
special features). Additionally, the ESI system users’ Web site, www.esiusers.com, includes all the
information in the User’s Guide, and more.
Telephone system features
The ESI C-Plus has a four-line, eight-station, two analog port configuration.
• Impressive expansion capacity — Handles up to eight CO lines and up to 20 stations.
• ESI Feature Phones — Compact and stylish, yet rugged, a 48-Key or 24-Key Feature Phone includes a high-
quality speakerphone, an informative multi-functional display, and a specially designed key layout with
several dedicated keys to minimize or eliminate the need to memorize codes. ESI also offers the 12-Key
Feature Phone with similar design and basic functions. At least one 24-Key Feature Phone must be
purchased with each ESI C-Plus system; an ESI C-Plus Executive system supports up to two 48-Key
Feature Phones (Digital only, not IP). Also available: ESI’s Digital Cordless Handsets.
• Extensive help — Easily accessible with one press of the PROG/HELP key, ESI’s Verbal User’s Guide
™
uses spoken and displayed help prompts to help everyone from the Installer through the Administrator down
to the least experienced end user. You may also go to www.esiusers.com for online help.
• Intelligent Caller ID — Allows one-touch automatic message return.
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• Live call recording — Can record any conversation or personal memo along with moving or copying of any
recording to another user’s voice mailbox.
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• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key toggling
between calls.
• Conference calling — Includes two conference bridges, and a conference may contain up to four parties, so
the ESI C-Plus system can support two conferences of four parties each. Analog phones on the system also
may be parts of conferences.
(Continued)
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Of the two systems this Administrator’s Manual covers, only the ESI C-Plus Executive supports 48-Key Feature Phones. You may program either
system from a 24-Key Feature Phone, and you may program the ESI C-Plus Executive from a 48-Key Feature Phone. Neither system may be
adequately programmed from a 12-Key Feature Phone or ESI Cordless Handset.
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This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID service from its
telephone service provider.
3
Not available on 12-Key Feature Phone.