User`s guide

ESI C-Plus Administrator’s Manual Function 6: Recording
F.2
Function 62: Record directory names
This function is accessible only if a directory branch has been created as part of auto attendant programming.
Enter the extension number and record the name (and, if this is a by-alpha branch, enter the name key.)
Default: Last name.
Important: Print the worksheet provided on your ESI CD for preparing directories and making future changes. As names
change, the Administrator can enter this function and change any field via the Administrator password.
1.
Ext.
2.
Recorded name
3.
Key
102 Frank Jones 3
113 Janet Smith 5
Note: To record the prompt “Enter the first letter of the person’s last name,” you must enter Function 61 and then
enter the ID number of the directory branch.
Each programming step is defined as follows:
1. Extension number — Enter the extension number for the directory name.
2. Record name — Press 1 to begin recording and press 1 again when finished.
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side of the
cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector.
Function 631: MOH source
This selects the source for the system that will be played to callers on hold.
Code Source
590 Live external source*
591 Pre-recorded music
592 Pre-recorded with “please continue to hold”
593 Pre-recorded with “dial 0 or extension from hold”
594 Customer-recorded message on hold
* Dialing off-hold doesn’t work (can still dial off greetings and announcements).
Default: 592 (generic message-on-hold).
(Continued)